HR and procurement guide

Course outlines, a training brief and company documents to plan training and prepare your internal proposal.

An HR manager and a procurement officer reviewing printed course outlines and a training brief

The Certifyd HR and procurement guide gives HR and purchasing teams in Malaysia what an internal training proposal needs: an outline for every course in English or Bahasa Malaysia, a training brief checklist and the documents a vendor review asks for. Send the brief with your enquiry and a MITE training adviser replies with a written quote.

Where do we start?

You do not need to choose courses first.

Tell us the department, the roles taking part and what the training should improve.
Share the headcount, preferred dates, location or online, and the language.
Receive a proposed course plan and a written quote for your internal review.

What is in the HR kit?

Attach it to your proposal and fill in what you know.

Training brief checklistGoals, participants, delivery and HRD Corp needs on one page to fill in.Download PDF
Course outlinesOne PDF per course with duration, formats, competency unit and outcomes.See the outlines

Which course outlines can we review?

The final agenda is set with your team.

Outlines describe the standard course. In-house classes can be adjusted to your workplace.

Human Resource Management

Course	Duration	Level	Outline
C&B Departmental Strategy & Budget Management	2 days	NOSS Level 5	English BM
Employee Performance Management & Appraisal	1 day	NOSS Level 5	English BM
Salary Structure & Salary Management	2 days	NOSS Level 5	English BM
Internal & External Recruitment Management	2 days	NOSS Level 5	English BM
Recruitment Outsourcing Management	1 day	NOSS Level 5	English BM
Structured Interviewing & Candidate Evaluation	2 days	NOSS Level 5	English BM
Pre-Employment Screening & Background Verification	1 day	NOSS Level 5	English BM
Employee Hiring, Onboarding & Deployment	2 days	NOSS Level 5	English BM
Employee Dismissal & Termination Management	2 days	NOSS Level 5	English BM
Retrenchment & Workforce Reduction Management	1 day	NOSS Level 5	English BM
Employee Disciplinary Management & Domestic Inquiry	2 days	NOSS Level 5	English BM
Employee & Employer Rights and Responsibilities	2 days	NCS standard	English BM
Protection Schemes & Benefit Administration	3 days	NCS standard	English BM
Contract Labour Policy, Requisition & Costing Management	2 days	NOSS Level 5	English BM
Labour Contractor Sourcing & Supply Engagement	2 days	NOSS Level 5	English BM
Employee Leave & Leisure Benefits Administration & Management	2 days	NOSS Level 5	English BM
Employee Travel, Claims & Job-Related Benefits Management	2 days	NOSS Level 5	English BM
Employee Relations Budgeting & Cost Management	2 days	NOSS Level 5	English BM
Employee Grievance Handling & Workplace Dispute Resolution	2 days	NOSS Level 5	English BM
Industrial Dispute Management & Conciliation Procedures	2 days	NOSS Level 5	English BM
Industrial Court Case Preparation & Litigation Management	2 days	NOSS Level 5	English BM
HR Metrics & KPI Measurement	1 day	NOSS Level 4	English BM
HR Data Analysis Using Excel	2 days	NOSS Level 4	English BM
HR Dashboard Development & Data Reporting	2 days	NOSS Level 4	English BM
Employee Relations Policy & Industrial Relations Compliance	2 days	NOSS Level 5	English BM
Trade Union Recognition & Collective Bargaining	2 days	NOSS Level 5	English BM

Learning & Development

Course	Duration	Level	Outline
Training Needs Analysis & Competency Gap Assessment	2 days	NOSS Level 5	English BM
Curriculum Design, Development & Evaluation	3 days	NOSS Level 5	English BM
Employee Career Pathing & Development Planning	2 days	NOSS Level 5	English BM
Succession Planning & Talent Pipeline Management	2 days	NOSS Level 5	English BM
Training Needs Analysis & Course Design	2 days	NCS standard	English BM
Training Delivery & Evaluation	2 days	NCS standard	English BM
Trainer Final Assessment (Microteaching)	1 day	NCS standard	English BM
Facilitation Session Design & Preparation	1 day	NCS standard	English BM
Group Process Facilitation & Post-Session Review	2 days	NCS standard	English BM
Portfolio Development Workshop	1 day	NCS standard	English BM

Accounting

Course	Duration	Level	Outline
Payroll Calculation & Statutory Compliance	3 days	NOSS Level 4	English BM
Payroll Processing & Reporting	1 day	NOSS Level 4	English BM
Petty Cash Administration, Reconciliation & Reporting	1 day	NOSS Level 4	English BM
Accounts Payable Processing, Payment & Reporting	2 days	NOSS Level 3	English BM
Accounts Receivable Processing, Collection & Reporting	2 days	NOSS Level 3	English BM

Office Administration

Course	Duration	Level	Outline
Office Purchasing & Procurement Documentation	1 day	NOSS Level 4	English BM
Office Vendor Selection & Procurement Evaluation	2 days	NOSS Level 4	English BM
Office Vendor Performance Monitoring & Evaluation	1 day	NOSS Level 4	English BM
Office Asset Registration & Lifecycle Management	2 days	NOSS Level 4	English BM
Office Facilities Maintenance & Safety Coordination	1 day	NOSS Level 4	English BM
Office Policies & Procedures Development	2 days	NOSS Level 4	English BM
Office Policy Implementation & Compliance Monitoring	1 day	NOSS Level 4	English BM
Office Inventory Handling & Stock Records	1 day	NOSS Level 4	English BM
Office Inventory Planning & Control	2 days	NOSS Level 4	English BM
Office Stocktaking & Inventory Variance Analysis	1 day	NOSS Level 4	English BM
Administrative Staff Training & Development Planning	2 days	NOSS Level 4	English BM
Staff Counselling, Motivation & Departmental Succession Planning	1 day	NOSS Level 4	English BM
Office Special Project Planning & Execution	2 days	NOSS Level 4	English BM
Office Project Monitoring & Reporting	1 day	NOSS Level 4	English BM
Effective Word Processing	1 day	NCS standard	English BM
Effective Spreadsheet Usage	1 day	NCS standard	English BM
Effective Presentation Development	1 day	NCS standard	English BM
Front Desk Reception & Telephone Handling	1 day	NOSS Level 3	English BM
Office Document Preparation & Formatting	1 day	NOSS Level 3	English BM
Filing, Records & Confidential Document Management	1 day	NOSS Level 3	English BM
Meeting Preparation & Minutes Writing	1 day	NOSS Level 3	English BM
Office Hospitality, Scheduling & Appointment Management	1 day	NOSS Level 3	English BM

Supervisory

Course	Duration	Level	Outline
Supervisory Planning, Team Coaching & Communication	2 days	NCS standard	English BM
Employee Relations, Problem Solving & Document Control for Supervisors	2 days	NCS standard	English BM
Workplace Safety, Quality & Unit Budget Control for Supervisors	1 day	NCS standard	English BM

Leadership

Course	Duration	Level	Outline
Executive Leadership Development Programme Management	2 days	NOSS Level 5	English BM
Executive Succession Planning	2 days	NOSS Level 5	English BM

Customer Experience

Course	Duration	Level	Outline
Customer Experience Strategy & Policy Development	1 day	NOSS Level 5	English BM
Customer Acquisition & Retention Management	2 days	NOSS Level 5	English BM
CX Operation Control & Value Creation	2 days	NOSS Level 5	English BM
Change Initiation & Planning	2 days	NOSS Level 5	English BM
Leading & Controlling Change Programmes	2 days	NOSS Level 5	English BM

Corporate Communication

Course	Duration	Level	Outline
Corporate Communication & Stakeholder Relations	2 days	NOSS Level 5	English BM
Public Affairs & Government Relations	1 day	NOSS Level 5	English BM
Internal Communication Programme Management	2 days	NOSS Level 5	English BM
Traditional Media & Media Network Management	2 days	NOSS Level 5	English BM
New Media & Social Media Relations Management	2 days	NOSS Level 5	English BM
CSR Sponsorship & Philanthropy Programme Management	2 days	NOSS Level 5	English BM
Community Relations Management	2 days	NOSS Level 5	English BM

Sustainability

Course	Duration	Level	Outline
Sustainability Baseline Analysis	2 days	NCS standard	English BM
ESG Sustainability Data Evaluation	1 day	NCS standard	English BM
Sustainability Report Preparation	1 day	NCS standard	English BM
Governance & Economic Sustainability Commitment	1 day	NCS standard	English BM
Environmental Sustainability Commitment	2 days	NCS standard	English BM
Social Sustainability Commitment	1 day	NCS standard	English BM
Sustainable Framework Implementation	2 days	NOSS Level 4	English BM
Green Procurement Process Evaluation	1 day	NOSS Level 4	English BM
3R Programme Coordination	1 day	NOSS Level 4	English BM

Safety, Health & Environment

Course	Duration	Level	Outline
Hazard Identification, Risk Assessment & Risk Control (HIRARC)	2 days	NOSS Level 4	English BM
Workplace Safety Inspection & Surveillance	1 day	NOSS Level 4	English BM
OSH Communication & Emergency Response	2 days	NOSS Level 4	English BM

What affects the quote?

Every line is stated in the written quote.

The number of participants and the number of courses.
The format: in-house, seats on public classes, or live online.
Venue, travel and equipment when a class runs at your premises.
Any adjustment of course content to your workplace.

What is included and excluded is listed in the written quote, with SST shown.

Which documents can we provide?

Tell us in your enquiry which documents your review needs, such as the company profile, trainer profiles, course outlines or registration details, and we prepare them for you.

HRD Corp approves claimability per course. A course is marked claimable on its page only once approved, and any claim is subject to HRD Corp's terms and approval.

Check the grant approval period and the training date rules with your HR unit before you confirm dates.

Read HRD Corp's current terms

How should participants prepare?

A laptop and a stable internet connection for live online courses.
Each participant's name and work email, so seats and certificates are issued correctly.
Sample or approved workplace documents for exercises, never personal data you cannot share.
One coordinator who confirms dates, attendance and feedback.

Frequently asked questions.

Short answers to what people ask first.

Who should attend?

Staff whose role matches the course: HR and payroll, accounts and finance, office administration, supervisors, or safety and health. Each outline names the competency unit it covers, so you can match it to the job.

Are the outlines available in Bahasa Malaysia?

Yes. Every outline downloads in English or Bahasa Malaysia, and classes run in either language or a mix.

Can the class run at our premises?

Yes. An in-house class runs at your premises, at a MITE centre or live online, on dates you choose.

What is the minimum number of participants?

Tell us your numbers and we will advise. Small teams can also book seats on public live classes.

Is the training HRD Corp claimable?

Claimability is approved per course, not per provider. Each course HRD Corp has approved is marked on its page, and your quote says which courses in it are claimable.