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Certifyd
Human Resource ManagementCore CourseNOSS Level 5

Employee Grievance Handling & Workplace Dispute Resolution

Resolve grievances inside the organisation, early and fairly, before they become disputes.

2 days

Choose a formatTraining a team? Get a quote

Pay per course in RM. No subscription.

Two HR professionals reviewing a staff plan together in a glass-walled meeting room

Employee Grievance Handling & Workplace Dispute Resolution is a 2-day Human Resource Management core course in Malaysia that counts toward the Certifyd Dispute Resolution Manager (CDRM) certification. It runs live on scheduled dates, live online, and ends with an online test and a work document. It is aligned to the NOSS competency unit Dispute Resolution Management.

Duration
2 days
Level
NOSS Level 5
Price
From RM 990.00

Why does this skill matter?

Run hiring, pay structures, benefits, employee relations and separation to the national standard, so HR decisions hold up when they are questioned.

A grievance left unresolved can grow into a trade dispute under the Industrial Relations Act 1967, with lost time, cost and damage to working relationships. A clear grievance procedure and a planned dispute strategy settle issues sooner and reduce the disputes that arise later.

What will you be able to do after this course?

Employee Grievance Handling & Workplace Dispute Resolution is one of the core courses for the Certifyd Dispute Resolution Manager (CDRM). It focuses on one part of the job, employee grievance handling & workplace dispute resolution, and is aligned to the competency unit Dispute Resolution Management. Finish it in a live class, pass the online test and the work document, and you receive a Certifyd certificate with a transcript of the units covered, credited toward the CDRM.

  • Analyse the internal grievance procedure and the Code of Conduct for Industrial Harmony
  • Plan dispute resolution objectives, duties, time frames and strategies
  • Identify disputed issues and apply conflict resolution and problem solving techniques
  • Follow the grievance handling procedure and run grievance counselling sessions
  • Set up a joint committee to resolve issues together

Who is this course for?

  • Industrial relations and employee relations officers
  • HR managers in unionised or fast growing workplaces
  • Line managers who handle employee grievances

Which format suits you?

Live with a MITE trainer, live online.
  • Choose live if you learn best by asking questions, want a fixed date in your calendar, or your employer prefers attendance records.
  • Both formats lead to the same certificate and the same credit toward the certification.

Live class

A MITE trainer on set dates, live online. The Certifyd Trainer programme runs in person.

Duration
2 days
Price
RM 990.00

Same Certifyd micro-credential and unit credit in either format.

Dates coming soon

What is available right now?

  • Live: dates on request. Ask us to schedule a class for your team.
A professional joining a live online class from a quiet home office with a headset and notebook

What does your transcript list?

Your course certificate comes with a transcript of these NOSS or NCS units and work activities. It is evidence you can use for a JPK microcredential through PPT.
  • Dispute Resolution ManagementFB-073-5:2012-C03
    • Study EER dispute resolution management concepts and requirements
    • Plan EER dispute resolution management
    • Perform EER dispute resolution management
    • Evaluate EER dispute management performance
    • Present EER dispute report

How does the course work?

Learn it, practise it, show it.
  1. Choose a class date and pay online in RM. Your seat is held while you pay.
  2. Learn with a MITE trainer on your date, live online.
  3. Complete the course by attending every live day.
  4. Receive your Certifyd certificate with a QR code. The course is credited toward Certifyd Dispute Resolution Manager (CDRM) at once.

What do you get?

Pay per course in RM. No subscription.
  • A Certifyd certificate for this course, with a unique code and QR
  • Credit toward Certifyd Dispute Resolution Manager (CDRM), so you never repeat this course
  • Teaching in English or Bahasa Malaysia
  • A MITE trainer who answers your questions on the day

Which certification does this course count toward?

Finish this course and it already counts. You never repeat it.

This course is one of the core courses for the Certifyd Dispute Resolution Manager (CDRM). Finish it and you are already part of the way to a post-nominal title.

  • Dispute Resolution Management, mapped to the national competency unit.
  • Same Certifyd micro-credential and unit credit in either format.

How does the path to a certification work?

Start free. Pay one course at a time.

Can you train your whole team?

In-house classes or seats per course. Tell us the headcount, we send a quote.

We run this course as a private class for your team only, at your premises, at a MITE centre or live online, on dates that suit you. Smaller teams can take seats on a public class. Tell us your headcount and we reply with a quote.

Build the next skill in the same track.

Frequently asked questions.

Short answers to what people ask first.

How long is Employee Grievance Handling & Workplace Dispute Resolution?

It runs for 2 days as a live class, live online.

What is the difference between the live and online formats?

Every class has a MITE trainer and runs on set dates, live online. You finish with an online test and a work document, and your certificate lists the units and work activities covered.

What certificate do I get?

You receive a Certifyd certificate for this course with a unique code and QR, which anyone can verify online. A core course also counts toward its certification.

How much does it cost?

The current live class price is shown above. If a price is not published yet, it shows price on request.

Do I need experience before taking Employee Grievance Handling & Workplace Dispute Resolution?

It suits people who already do this work or are about to. If you are unsure, take the free readiness check for the certification first. It shows whether this course is the right place to start.

Is Employee Grievance Handling & Workplace Dispute Resolution HRD Corp claimable?

Not at the moment. Only courses HRD Corp has approved are claimable, and each approved course says so on its page. Your employer can still pay for it directly.

What if I cannot attend my live date?

Contact us before the class and we will tell you your options, such as moving to another date where seats are open.

Ready to start Employee Grievance Handling & Workplace Dispute Resolution?

Pick a live date. You leave with a certificate, a transcript of the units covered and credit toward Certifyd Dispute Resolution Manager (CDRM).

Choose a formatTraining a team? Get a quote

Pay per course in RM. No subscription.