Certifyd Dispute Resolution Manager (CDRM)
The Certifyd Dispute Resolution Manager (CDRM) prepares HR and industrial relations staff to resolve workplace disagreements at the earliest stage, from internal grievances to trade disputes and conciliation at the Department of Industrial Relations.
Or start with one core course. It counts toward the CDRM once you finish it.
This certifies that
Nur Aisyah binti Ahmad, CDRM
has completed the certification
Certifyd Dispute Resolution Manager (CDRM)
CFY-2026-000000
Certifyd Dispute Resolution Manager (CDRM) is a Certifyd certification for Human Resource Management professionals in Malaysia, aligned to NOSS Level 5 competency units. You earn it by completing 2 core courses, 4 days in total, live online, each assessed by an online test and a work document. It starts with a free 10-minute online Readiness Check.
- Duration
- 4 days
- Level
- NOSS Level 5
- Price
- From RM 1,980.00
Why earn the CDRM?
A grievance left unresolved can grow into a trade dispute under the Industrial Relations Act 1967, with lost time, cost and damage to working relationships. A clear grievance procedure and a planned dispute strategy settle issues sooner and reduce the disputes that arise later.
As a CDRM you can plan a dispute resolution strategy, handle grievances and counselling, set up a joint committee, report trade disputes, take part in conciliation and report on dispute cost and outcome.
What will you be able to do as a CDRM?
The Certifyd Dispute Resolution Manager (CDRM) prepares HR and industrial relations staff to resolve workplace disagreements at the earliest stage, from internal grievances to trade disputes and conciliation at the Department of Industrial Relations.The Certifyd Dispute Resolution Manager (CDRM) brings together 2 core courses, 4 days in total, aligned to NOSS Level 5 competency units. You can start with any core course, and each one counts the moment you pass its online test and work document. When every course is credited, you submit the certification assessment and earn the CDRM title.
- Interpret what an industrial dispute is and the law, policy and Code of Conduct for Industrial Harmony that apply
- Plan dispute resolution objectives, strategies and an activity plan
- Handle grievances using conflict resolution, counselling and problem solving techniques
- Report trade disputes and take part in conciliation in line with statutory requirements
- Measure settlement time and cost and present a dispute evaluation report
Who is the CDRM for?
Industrial relations and employee relations officers
HR managers in unionised or fast growing workplaces
Line managers who handle employee grievances
- Not sure you are ready? The free readiness check shows where you stand before you pay anything.
Which core courses lead to the CDRM?
Take them in any order, live online. Each one earns its own certificate and transcript.What does the CDRM cover?
Each unit is a national competency standard.
Dispute Resolution ManagementNational competency unit
Employee Grievance Handling & Workplace Dispute Resolution2 days: Resolve grievances inside the organisation, early and fairly, before they become disputes.- Industrial Dispute Management & Conciliation Procedures2 days: Handle a trade dispute through reporting and conciliation, then measure what it cost and why.
How do you earn the CDRM?
Free Readiness Check first, a verifiable certificate at the end.- Check your readiness, freeTake Workplace Dispute Resolution Readiness Check online. It scores each area and names the core course to take first.
- Finish the core coursesTake 2 core courses in any order, live online. Each one is credited the moment you pass its test and work document.
- Pass the certification assessmentSubmit your certification assessment online. An assessor reviews it and a verifier checks the result. If more evidence is needed, you can resubmit.
- Use your titleReceive your certificate with a QR code and use CDRM after your name. Anyone can verify it online.
- Go for the JPK microcredentialJoin the one-day in-person Portfolio Development Workshop to organise your evidence, then apply for Microcredential in Dispute Resolution Management through PPT.
- The final assessment opens once every core course is credited and the certification is bought.
Which JPK microcredentials does the CDRM prepare you for?
Assessed separately through PPT against these units. Certifyd courses help you understand each unit and build the evidence.Microcredential in Dispute Resolution Management
FB-073-5:2012-C03 · Level 5
Prepared by: Employee Grievance Handling & Workplace Dispute Resolution, Industrial Dispute Management & Conciliation Procedures.
Dispute resolution management (FB-073-5:2012-C03)
Work activity 1: Study EER dispute resolution management concepts and requirements.
Performance criteria
- Dispute in general and industrial dispute definition interpreted.
- Related industrial law provision on dispute settlement, dispute resolution technique and organization policy on dispute analyzed.
- Internal grievance procedure analyzed and Code of conduct for industrial harmony examined.
Related knowledge
- Dispute definition
- Industrial dispute definition.
- Dispute resolution procedure.
- Grievance procedure
- Code of conduct for industrial harmony
- Related Industrial Law provision.
- Organization policy on dispute settlement.
Work activity 2: Plan EER dispute resolution management activities.
Performance criteria
- EER dispute resolution management activiti objectives determined, EER dispute resolution management activity requirements identified, EER dispute resolution management duties & responsibilities examined, EER dispute resolution management environment analyzed, EER dispute resolution management time frames determined.
- EER dispute resolution management strategies formulated.
- EER dispute resolution management activities plan developed.
Related knowledge
- EER dispute resolution management activity objectives.
- EER dispute resolution management activity requirements.
- EER dispute resolution management duties & responsibilities.
- EER dispute resolution management environment.
- EER dispute resolution management time frames.
- EER dispute resolution management strategies.
- EER dispute resolution management plan
Work activity 3: Perform EER dispute resolution management activities.
Performance criteria
- Disputed issues identified
- Conflict resolution technique, internal counceling techniques, problem solving technique applied.
- Trade dispute reporting carried out.
- Conciliation proceedings paarticipated.
- Joint committee establishment carried out.
- Grievance handling procedure followed,
- Grievance counseling session for Trade Union and executive staff carried out.
- Industrial Relations Department’s (IRD) dispute conciliation session participated and result announced in accordance with Statutory requirements.
Related knowledge
- Disputed issues
- Conflict resolution technique.
- Internal counceling technique
- Problem solving technique.
- Trade dispute reporting
- Conciliation proceedings
- Joint committee establishment
- Grievance handling procedure
- Carry out grievance counseling session for Trade Union and executive staff.
- Attend Industrial Relations Department’s (IRD) dispute conciliation session.
Work activity 4: Evaluate EER dispute management activities performance.
Performance criteria
- Duration of dispute settlement measured and final dispute resolution level determined.
- Total cost of dispute settlement computed and dispute impact on organisation analyzed.
- Dispute evaluation report generated.
Related knowledge
- Dispute resolution duration.
- Dispute resolution level
- Cost of dispute settlement.
- Dispute opportunity cost .
- Impact of dispute
- Dispute evaluation report
Work activity 5: Present EER dispute report review.
Performance criteria
- Presentation agenda determined, schedule confirmed, presentation facilities arranged, and materials prepared.
- Presentation techniques applied and presentation feedback obtained.
Related knowledge
- Presentation agenda
- Presentation schedule.
- Presentation facilities
- Presentation materials
- Presentation techniques
- Presentation feedback.
Source: FB-073-5:2012 Employee-employer Relations Management. Assessed separately through PPT; Certifyd does not award the microcredential.
Where do you start?
Ten minutes, free, no sign-up.Workplace Dispute Resolution Readiness Check is the free online Readiness Check for this certification. In about 10 minutes it scores each area of the job and names the core course that closes your biggest gap. No sign-up to see your result.
Start with the free readiness check, then one core course. You get a certificate for that course straight away, and it stays credited toward the CDRM whenever you continue.
How much does the CDRM cost?
Live classes by date, then the assessment.Book each core course by date, then pay for the certification assessment that awards your title. No subscription, no hidden fees.
That is 2 core courses and a final assessment, 4 days of training in total, ending in a title you keep.
Live class
A MITE trainer on set dates, live online. The Certifyd Trainer programme runs in person.
From RM 990.00
- Duration
- 4 days
Assessment and certificate
Your Certifyd certification assessment and certificate. Core courses are booked by date.
RM 1,980.00
Which other Human Resource Management certifications are there?
Same track, another title.- Human Resource ManagementCertifyd Compensation & Benefits ManagerCCBM · NOSS Level 5 · 5 daysFrom RM 2,570.00
- Human Resource ManagementCertifyd HR Recruitment ManagerCHRTM · NOSS Level 5 · 3 daysFrom RM 1,580.00
- Human Resource ManagementCertifyd HR Selection ManagerCHSM · NOSS Level 5 · 3 daysFrom RM 1,580.00
- Human Resource ManagementCertifyd HR Hiring & Deployment ManagerCHRDM · NOSS Level 5 · 4 daysFrom RM 1,980.00
- Human Resource ManagementCertifyd HR Separation ManagerCHSP · NOSS Level 5 · 5 daysFrom RM 2,570.00
- Human Resource ManagementCertifyd Social Security AdministratorCSSA · NCS standard · 5 daysFrom RM 2,480.00
- Human Resource ManagementCertifyd Contract Labour ManagerCCLM · NOSS Level 5 · 4 daysFrom RM 1,980.00
- Human Resource ManagementCertifyd Employee Benefits ManagerCEBM · NOSS Level 5 · 4 daysFrom RM 1,980.00
- Human Resource ManagementCertifyd Employee Relations Financial ManagerCERFM · NOSS Level 5 · 2 daysFrom RM 990.00
- Human Resource ManagementCertifyd Employee Relations Litigation ManagerCERLM · NOSS Level 5 · 2 daysFrom RM 990.00
- Human Resource ManagementCertifyd HR Data AnalystCHRDA · NOSS Level 4 · 5 daysFrom RM 2,570.00
Frequently asked questions.
Short answers to what people ask first.How long does the CDRM take?
The 2 core courses add up to 4 days of classes, live online. Each course ends with an online test and a work document.
Is the CDRM aligned to NOSS?
Yes. It is a Certifyd certification aligned to NOSS Level 5 competency units. The certificate is issued by Certifyd by MITE, not by a government body.
Can I take one core course first?
Yes. Each core course is sold on its own with its own certificate, and it counts toward the CDRM when you continue.
Where do the classes run?
Core courses run live online with a MITE trainer, so you can join from anywhere in Malaysia. The optional one-day Portfolio Development Workshop is in person.
How much does it cost?
The current live class prices are shown above. If a price is not published yet, it shows price on request.
Is the CDRM recognised by employers?
The CDRM is a Certifyd certification, aligned to NOSS Level 5 competency units. Each employer decides what it accepts, so the certificate makes checking easy: it names the units behind it, each course comes with a transcript, and any employer can verify it online in seconds.
How are you assessed?
Each core course ends with an online knowledge test (multiple choice) and a performance task: you produce a real work document. When every course is credited, you submit your certification assessment online, an assessor reviews it and a verifier checks the result. There is no oral test.
Can my employer pay for the CDRM?
Yes. When you enrol, choose My employer will sponsor me. We make a private link you send to HR, and they pay by invoice. Teams can ask for a quote on the For companies page.
When do I sit the assessments?
At the end of each core course, then the certification assessment once every course is credited. The live classes run on the dates you choose.
Does the CDRM lead to a JPK microcredential?
It prepares you for one. The JPK microcredential (Penyata Pencapaian) is assessed separately through PPT, recognition of prior achievement, against the same units. Your course certificates and transcripts become portfolio evidence, and the one-day in-person Portfolio Development Workshop helps you organise it. Certifyd does not award the microcredential.
Ready to become a CDRM?
Enrol in the full certification, or take the free readiness check and start with one course.
Or start with one core course. It counts toward the CDRM once you finish it.