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Human Resource ManagementCertificationNCS standard

Certifyd Social Security Administrator (CSSA)

The Certifyd Social Security Administrator (CSSA) prepares HR, payroll and admin staff to handle SOCSO and EPF registration, contributions and benefit claims, and to explain employee and employer rights.

Enrol nowCheck my readiness, free

Or start with one core course. It counts toward the CSSA once you finish it.

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Certifyd

This certifies that

Nur Aisyah binti Ahmad, CSSA

has completed the certification

Certifyd Social Security Administrator (CSSA)

CFY-2026-000000

Sample certificate
Verified

Certifyd Social Security Administrator (CSSA) is a Certifyd certification for Human Resource Management professionals in Malaysia, aligned to NCS competency standards. You earn it by completing 2 core courses, 5 days in total, live online, each assessed by an online test and a work document. It starts with a free 10-minute online Readiness Check.

Duration
5 days
Level
NCS standard
Price
From RM 2,480.00

Why earn the CSSA?

Employees rely on HR when they claim after an injury, a job loss or at retirement. Wrong registrations or late contributions can leave them without cover and the employer exposed.

As a CSSA you can register employers and employees, check SOCSO and EPF contributions, guide staff through benefit claims and withdrawals, and explain rights at work from pre-employment to trade disputes.

What will you be able to do as a CSSA?

The Certifyd Social Security Administrator (CSSA) prepares HR, payroll and admin staff to handle SOCSO and EPF registration, contributions and benefit claims, and to explain employee and employer rights.

The Certifyd Social Security Administrator (CSSA) brings together 2 core courses, 5 days in total, aligned to NCS competency standards. You can start with any core course, and each one counts the moment you pass its online test and work document. When every course is credited, you submit the certification assessment and earn the CSSA title.

  • Explain employee and employer rights, including unfair dismissal and trade dispute procedures
  • Register employers and employees and check SOCSO contribution status and amounts
  • Guide staff through SOCSO benefit claims and prepare the employer's accident report
  • Administer EPF contributions, nominations and withdrawals, including voluntary contributions

Who is the CSSA for?

  • HR and payroll staff who handle statutory matters
  • HR managers and employee relations staff
  • SME admin staff who manage employee contributions
  • Not sure you are ready? The free readiness check shows where you stand before you pay anything.

Which core courses lead to the CSSA?

Take them in any order, live online. Each one earns its own certificate and transcript.

What does the CSSA cover?

Each unit is a national competency standard.
An HR executive in a navy blazer and blue hijab reading printed policy guides and taking notes at a bright office desk
  • Social Security AdministrationNational competency unit
  • Employee & Employer Rights and Responsibilities2 days: Know what employers and employees owe each other under Malaysian employment law, from pre-employment rights to trade disputes.
  • Protection Schemes & Benefit Administration3 days: Administer SOCSO and EPF for employer and employees: registration, contributions, benefit claims and withdrawals.

How do you earn the CSSA?

Free Readiness Check first, a verifiable certificate at the end.
  1. Check your readiness, freeTake Employee Social Security Coverage Readiness Check online. It scores each area and names the core course to take first.
  2. Finish the core coursesTake 2 core courses in any order, live online. Each one is credited the moment you pass its test and work document.
  3. Pass the certification assessmentSubmit your certification assessment online. An assessor reviews it and a verifier checks the result. If more evidence is needed, you can resubmit.
  4. Use your titleReceive your certificate with a QR code and use CSSA after your name. Anyone can verify it online.
  5. Go for the JPK microcredentialJoin the one-day in-person Portfolio Development Workshop to organise your evidence, then apply for Microcredential in Social Security Administration through PPT.
  • The final assessment opens once every core course is credited and the certification is bought.

Which JPK microcredentials does the CSSA prepare you for?

Assessed separately through PPT against these units. Certifyd courses help you understand each unit and build the evidence.

Microcredential in Social Security Administration

NCS-012:2020

Prepared by: Employee & Employer Rights and Responsibilities, Protection Schemes & Benefit Administration.

Employee and Employer Rights & Duties Awareness (NCS-012:2020-U01)

  1. Work activity 1: Identify employee’s pre-employment rights.

    Performance criteria

    • Recruitment phase with employment agency determined according to Malaysian Private Employment Agencies Act 1981 requirement.
    • Registration procedure for employment with employment agency determined.
    • Job placement compliance requirement determined according to Malaysian Private Employment Agencies Act 1981 requirement.

    Related knowledge

    • Introduction of Social Security:
      • Evolution.
      • Definition.
      • Principles.
      • 9 benefit pillars.
      • Defined contribution vs. defined benefit.
      • The agencies and target group.
    • Employee’s pre-employment right.
    • Employment right for children and young persons:
      • Minimum age.
      • Types of work.
    • Registration procedure for employment with public/private employment agency:
      • Registration fee.
      • Placement fee.
    • Job placement compliance criteria:
      • Certification and recognition.
      • Working experience.
      • Health condition.
    • Curriculum vitae preparation.

  2. Work activity 2: Identify employee’s right and benefit.

    Performance criteria

    • Employment right during apprenticeship period determined based on related legislation compliance requirement.
    • Employee’s minimum standard for employment contract listed based on related legislation compliance requirement.
    • Employee’s basic right listed based on related legislation compliance requirement.
    • Employee’s protection against unfair dismissal determined based on related legislation compliance requirement.

    Related knowledge

    • Introduction to employment legislation:
      • Employment Act 1955.
      • Employment Regulations 1957.
      • Sabah labour ordinance [Cap.76].
      • Sarawak labour ordinance [Cap. 67].
      • Children and Young Persons (Employment ) Act 1966. (Hours of work.)
      • Employees Minimum Standard of Housing, Accommodation and Amenities Act 1990.
      • National Wages Consultative Council Act 2011.
      • Minimum Retirement Age Act 2012.
      • Industrial Relations Act 1967.
      • Trade Union Act 1959
    • Employment right during apprenticeship period.
    • Employee’s minimum standard for employment contract.
    • Employee’s basic right:
      • Wages
      • Working hours
      • Leave
      • Retirement age
      • Employment contract
      • Termination
      • Accommodation
      • Mandatory contribution
      • Maternity protection
      • Protection against sexual harassment
      • Trade union

  3. Work activity 3: Identify employer rights and benefit.

    Performance criteria

    • Employer responsibilities during apprenticeship period determined based on related legislation compliance requirement.
    • Employer’s minimum standard for employment contract listed based on related legislation compliance requirement.
    • Employer’s compliance requirement determined based on related legislation compliance requirement.
    • Employer’s right on termination determined based on related legislation compliance requirement.

    Related knowledge

    • Employer responsibilities during apprenticeship period.
    • Employer’s minimum standard for employment contract.
    • Employer’s compliance requirement.
    • Employer’s right on termination.
    • Non-compliance penalty for employer.

  4. Work activity 4: Identify employee and employer rights and benefits on trade union.

    Performance criteria

    • Registration procedure to form trade union determined according to Malaysian Trade Union Acts 1959.
    • Procedure to join trade union determined according to trade union constitution.
    • Employee and employer rights and benefits on trade union determined according to trade union constitution.

    Related knowledge

    • Introduction of trade union.
      • Definition.
      • Objective.
      • Roles of trade union.
      • Rights and benefits.
    • Registration procedure of trade union.

  5. Work activity 5: Identify employee’s unfair dismissal right.

    Performance criteria

    • Dismissal procedure determined according to Industrial Relation Act 1967.
    • Procedure in filing claim for unfair dismissal determined according to Industrial Relation Act 1967.
    • Procedure in resolving unfair dismissal claim determined according to Industrial Relation Act 1967.

    Related knowledge

    • Unfair dismissal protection right:
      • Provision for unfair dismissal.
      • Scope of dismissal.
      • Scope of workman.
    • Procedure for filing case for unfair dismissal:
      • Time limit.
      • Remedy.
      • Place.
      • Form.
    • Dismissal procedure:
      • General procedure.
      • Procedure base on reason for dismissal.
    • Procedure in resolving unfair dismissal claim:
      • Conciliation.
      • Representation.
      • Reference to Industrial Court.

  6. Work activity 6: Identify trade dispute resolution procedure.

    Performance criteria

    • Procedure in filing case for trade dispute determined according to Industrial Relation Act.
    • Procedure in resolving trade dispute determined according Industrial Relation Act.

    Related knowledge

    • Introduction of trade dispute:
      • Definition.
      • Types of dispute.
    • Procedure for filing case.
    • Procedure in resolving trade dispute:
      • Conciliation.
      • Representation.
      • Reference to Industrial Court.

Social Security Protection Schemes & Benefits Administration (NCS-012:2020-U02)

  1. Work activity 1: Administer employee contribution and benefits.

    Performance criteria

    • Types of scheme under SOCSO protection scheme determined based on related laws compliance requirement.
    • Types of benefits determined based on SOCSO protection scheme.
    • Contribution rate determined according to SOCSO protection scheme.
    • Types of benefits determined based on SOCSO protection scheme.
    • Claim procedure for benefits determined according to SOCSO rules and regulation.
    • Contribution status and amount checked according to SOCSO statement records.
    • Procedure to lodge complaint report executed according to SOCSO rules and regulations.

    Related knowledge

    • Introduction of Social Security:
      • Evolution.
      • Definition.
      • Principles.
      • 9 benefit pillars.
      • Defined contribution vs. defined benefit.
      • The agencies and target group.
    • Types of SOCSO protection scheme:
      • Injury scheme.
      • Invalidity scheme.
      • Foreign worker scheme.
      • Self-employed.
      • Employment insurance system (EIS).
    • Types of benefit based on scheme:
      • Employment injury scheme.
      • Invalidity scheme.
      • Self-employment injury scheme.
      • Employment insurance system.
      • Return to work.
      • Rehabilitation.
      • Health screening program.
    • SOCSO claim procedure.
    • Employee eligibility for SOCSO protection.
    • Employee’s SOCSO contribution:
      • Wages definition.
      • Contribution rate.
      • Types of contribution.
    • Procedure to lodge complaint report.

  2. Work activity 2: Carry out employer contribution and responsibilities.

    Performance criteria

    • Registration requirement determined according to SOCSO rules and regulation.
    • Types of scheme under SOCSO protection scheme determined based on related laws compliance requirement.
    • Types of benefits determined based on SOCSO protection scheme.
    • SOCSO scheme registration for employer and employee executed according to SOCSO Act and Regulations.
    • Contribution rate for employer calculated according to SOCSO protection scheme.
    • Contribution status and amount checked according to SOCSO statement records.
    • Employer’s accident report prepared according to SOCSO rules and regulation.
    • Claim procedure for benefits executed according to SOCSO rules and regulation.
    • Procedure to terminate SOCSO scheme for employee executed according to SOCSO rules and regulation.

    Related knowledge

    • Employer’s roles and responsibility for SOCSO protection:
      • Registration.
      • Contribution.
      • Accident report preparation.
      • Claim report preparation.
      • Record keeping.
    • SOCSO registration and termination procedure for employer.
    • Non-compliance penalty for employer.
    • Employer responsibility on occupational safety and health in workplace.

Employees Provident Fund Schemes & Benefits Administration (NCS-012:2020-U03)

  1. Work activity 1: Administer employee EPF contribution and withdrawal.

    Performance criteria

    • Employee’s registration procedure for EPF scheme determined according to EPF Act and
    • Types of benefits determined based on EPF Act and Regulations.
    • Nomination for EPF Account determined according to EPF Act and Regulations.
    • Contribution amount calculated based on determine rate according to EPF Act and Regulations.
    • Contribution status and amount checked according to EPF statement records.
    • Withdrawals procedure for EPF determined according to types of withdrawal and EPF rules and regulations.
    • Procedure to lodge report determined according to EPF rules and regulations.

    Related knowledge

    • Introduction of Social Security:
      • Evolution.
      • Definition.
      • Principles.
      • 9 benefit pillars.
      • Defined contribution vs. defined benefit.
      • The agencies and target group.
    • EPF registration procedure for employee.
    • EPF contribution schedule for employee.
    • Type of EPF schemes:
      • Housing withdrawal.
      • Education withdrawal.
      • Health withdrawal.
      • Hajj withdrawal.
      • Age 50, 55 and 60 withdrawal.
      • Incapacitation withdrawal.
      • More than RM 1 mill savings withdrawal.
      • Leaving the country withdrawal.
      • Pensionable employees and optional retirement withdrawal.
      • Member’s investment schemes (Transfer from account 1).
    • Type of EPF benefits:
      • Death.
      • Incapacitation.
    • EPF withdrawal procedure.
    • EPF nomination.
    • Procedure to check contribution and saving status.
    • Procedure to lodge report.
    • Financial planning for retirement:
      • Needs vs Wants
      • Cash flow.
      • Net worth.
      • Inflation.
      • Investment/.
      • Estate Management.
      • Insurance.
      • Tax and Zakat.
      • Wassiyah.

  2. Work activity 2: Carry out employer EPF contribution.

    Performance criteria

    • Employer registration requirement for EPF scheme determined according to EPF Act and Regulations.
    • EPF scheme registration for employer and employee executed according to EPF Act and Regulations.
    • Contribution amount calculated based on determined rate according to EPF Act and Regulations.
    • EPF contribution payment executed according to EPF rules and regulation.
    • Procedure to terminate EPF scheme for employee executed according to EPF rules and regulation.

    Related knowledge

    • EPF registration and requirement for employer and employee.
    • EPF contribution schedule and payment.
    • Procedure of EPF contribution termination.
    • Non-compliance penalty for employer.

  3. Work activity 3: Administer voluntary EPF contribution and withdrawal.

    Performance criteria

    • Voluntary EPF scheme registration requirements determined according to EPF Act and Regulations.
    • Voluntary EPF scheme registration executed according to EPF Act and Regulations.
    • Types of benefits determined based on EPF Act and Regulations.
    • Nomination for EPF Account determined according to EPF Act and Regulations.
    • Contribution amount calculated based on determined rate according to EPF Act and Regulations.
    • Contribution status and amount checked according to EPF statement records.
    • Withdrawals procedure for voluntary contributor’s determined according to types of withdrawal and EPF Act and Regulations.
    • Procedure to terminate EPF scheme executed according to EPF rules and regulation.

    Related knowledge

    • EPF registration procedure for voluntary members.
    • EPF contribution schedule for voluntary members.
    • EPF withdrawal procedure for voluntary members.

Source: NCS-012:2020 Social Security Administration. Assessed separately through PPT; Certifyd does not award the microcredential.

Where do you start?

Ten minutes, free, no sign-up.

Employee Social Security Coverage Readiness Check is the free online Readiness Check for this certification. In about 10 minutes it scores each area of the job and names the core course that closes your biggest gap. No sign-up to see your result.

Start with the free readiness check, then one core course. You get a certificate for that course straight away, and it stays credited toward the CSSA whenever you continue.

How much does the CSSA cost?

Live classes by date, then the assessment.

Book each core course by date, then pay for the certification assessment that awards your title. No subscription, no hidden fees.

That is 2 core courses and a final assessment, 5 days of training in total, ending in a title you keep.

  • Live class

    A MITE trainer on set dates, live online. The Certifyd Trainer programme runs in person.

    From RM 990.00

    Duration
    5 days
    See core courses

  • Assessment and certificate

    Your Certifyd certification assessment and certificate. Core courses are booked by date.

    RM 2,480.00

    Enrol now
Same track, another title.
See the Human Resource Management track

Frequently asked questions.

Short answers to what people ask first.

How long does the CSSA take?

The 2 core courses add up to 5 days of classes, live online. Each course ends with an online test and a work document.

Is the CSSA aligned to NOSS?

Yes. It is a Certifyd certification aligned to NCS competency standards. The certificate is issued by Certifyd by MITE, not by a government body.

Can I take one core course first?

Yes. Each core course is sold on its own with its own certificate, and it counts toward the CSSA when you continue.

Where do the classes run?

Core courses run live online with a MITE trainer, so you can join from anywhere in Malaysia. The optional one-day Portfolio Development Workshop is in person.

How much does it cost?

The current live class prices are shown above. If a price is not published yet, it shows price on request.

Is the CSSA recognised by employers?

The CSSA is a Certifyd certification, aligned to NCS competency standards. Each employer decides what it accepts, so the certificate makes checking easy: it names the units behind it, each course comes with a transcript, and any employer can verify it online in seconds.

How are you assessed?

Each core course ends with an online knowledge test (multiple choice) and a performance task: you produce a real work document. When every course is credited, you submit your certification assessment online, an assessor reviews it and a verifier checks the result. There is no oral test.

Can my employer pay for the CSSA?

Yes. When you enrol, choose My employer will sponsor me. We make a private link you send to HR, and they pay by invoice. Teams can ask for a quote on the For companies page.

When do I sit the assessments?

At the end of each core course, then the certification assessment once every course is credited. The live classes run on the dates you choose.

Does the CSSA lead to a JPK microcredential?

It prepares you for one. The JPK microcredential (Penyata Pencapaian) is assessed separately through PPT, recognition of prior achievement, against the same units. Your course certificates and transcripts become portfolio evidence, and the one-day in-person Portfolio Development Workshop helps you organise it. Certifyd does not award the microcredential.

Ready to become a CSSA?

Enrol in the full certification, or take the free readiness check and start with one course.

Enrol in the CSSACheck my readiness, free

Or start with one core course. It counts toward the CSSA once you finish it.