Front Desk Reception & Telephone Handling
Receive visitors, handle calls, mail and deliveries, and keep a proper record at the front desk.
1 day
Pay per course in RM. No subscription.
Front Desk Reception & Telephone Handling is a 1-day Office Administration short course in Malaysia that you can take on its own. It runs live on scheduled dates, live online, and ends with a Certifyd certificate of completion, without a post-nominal title.
- Duration
- 1 day
- Price
- From RM 590.00
Why does this skill matter?
Run the office so nothing depends on one person's memory: vendors, assets, stock, policies, projects, staff development and the digital tools behind them.Assets, stock, vendors and policies are where office costs leak quietly. A documented, controlled way of running them saves money, keeps work going when someone is on leave and makes audits straightforward.
A stand-alone course: book only what you need and leave with a Certifyd certificate of completion.
What will you be able to do after this course?
Front Desk Reception & Telephone Handling is a stand-alone Office Administration short course. Book only this topic in a live class and finish with a Certifyd certificate of completion.
Who is this course for?
Office administrators and executives
Office and admin managers
Purchasing, store and facilities coordinators
Office staff building everyday digital skills
Which format suits you?
Live with a MITE trainer, live online.- Choose live if you learn best by asking questions, want a fixed date in your calendar, or your employer prefers attendance records.
- Same Certifyd certificate of completion in either format.
Live class
A MITE trainer on set dates, live online. The Certifyd Trainer programme runs in person.
- Duration
- 1 day
- Price
- RM 590.00
Same Certifyd certificate of completion in either format.
Dates coming soon
What is available right now?
- Live: dates on request. Ask us to schedule a class for your team.
What does your transcript list?
Your course certificate comes with a transcript of these NOSS or NCS units and work activities. It is evidence you can use for a JPK microcredential through PPT.
Front Office ReceptionN821-001-3:2020-C01- Attend to visitor
- Handle office incoming outgoing communication
- Handle office incoming outgoing items
- Record front office reception activities
Which JPK microcredential does this course prepare you for?
Assessed separately through PPT against this unit. The course helps you understand it and build the evidence.Microcredential in Front Office Reception
N821-001-3:2020-C01 · Level 3
Front Office Reception (N821-001-3:2020-C01)
Work activity 1: Attend to visitor.
Performance criteria
- Visitor greeted in accordance with meet and greet guidelines.
- Issue acknowledged which include enquiry, complaint and delivery in accordance with organization requirements.
- Action taken in accordance with organization requirements.
- Issue delegated to department/person concerned in accordance with organization requirements.
Related knowledge
- Customers service:
- Ethics.
- Communication
- Grooming.
- Handling issues:
- Procedure.
- Documentation.
Work activity 2: Handle office incoming/ outgoing communication.
Performance criteria
- Incoming/outgoing communication acknowledged which include telephone, fax, email and postage in accordance with organization requirements.
- Recipient communication acknowledged in accordance with organization directory.
- Communication information generated in accordance with organization requirements.
Related knowledge
- Nature of business:
- Public services.
- Public listed.
- Private limited.
- Enterprise.
- Communication business tools:
- Type.
- Usage.
- Maintenance
- Organization business directory:
- Types of organization chart.
- Organization chart.
- Organization directory.
- Customers service:
- Ethics.
- Communication
- Documentation.
- Procedure.
Work activity 3: Handle office incoming/ outgoing items.
Performance criteria
- Items which includes mails, documents and parcel confirmed with intended owner.
- Items notification provided to recipient and of mode delivery acknowledged in accordance with organization requirements.
- Item delivery record generated in accordance with organization requirements.
Related knowledge
- Office business items:
- Types.
- Organization directory.
- Office items handling:
- Procedure.
- Method.
- Documentation.
Work activity 4: Record front office reception activities.
Performance criteria
- Reception activities related information compiled.
- Accuracy of compiled information confirmed.
- Front office reception activities report prepared accordance with organization requirement.
Related knowledge
- Office reception standard operating procedure (SOP):
- Log book.
- Standard format.
- Types of front office record.
Source: N821-001-3:2020 Office Administration. Assessed separately through PPT; Certifyd does not award the microcredential.
How does the course work?
Learn it, practise it, show it.- Choose a class date and pay online in RM. Your seat is held while you pay.
- Learn with a MITE trainer on your date, live online.
- Complete the course by attending every live day.
What do you get?
Pay per course in RM. No subscription.
A Certifyd certificate for this course, with a unique code and QR
Teaching in English or Bahasa Malaysia- A MITE trainer who answers your questions on the day
Can you train your whole team?
In-house classes or seats per course. Tell us the headcount, we send a quote.We run this course as a private class for your team only, at your premises, at a MITE centre or live online, on dates that suit you. Smaller teams can take seats on a public class. Tell us your headcount and we reply with a quote.
Which other courses are in Office Administration?
Build the next skill in the same track.Frequently asked questions.
Short answers to what people ask first.How long is Front Desk Reception & Telephone Handling?
It runs for 1 day as a live class, live online.
What is the difference between the live and online formats?
Every class has a MITE trainer and runs on set dates, live online. You finish with an online test and a work document, and your certificate lists the units and work activities covered.
What certificate do I get?
You receive a Certifyd certificate for this course with a unique code and QR, which anyone can verify online. A core course also counts toward its certification.
How much does it cost?
The current live class price is shown above. If a price is not published yet, it shows price on request.
Is Front Desk Reception & Telephone Handling HRD Corp claimable?
Not at the moment. Only courses HRD Corp has approved are claimable, and each approved course says so on its page. Your employer can still pay for it directly.
What if I cannot attend my live date?
Contact us before the class and we will tell you your options, such as moving to another date where seats are open.
Ready to start Front Desk Reception & Telephone Handling?
Pick a live date. You leave with a Certifyd certificate of completion.
Pay per course in RM. No subscription.