Certifyd Facilitator (CFAC)
The Certifyd Facilitator (CFAC) prepares team leaders, trainers and consultants to design, run and review facilitated sessions that help a group reach an agreed outcome and action plan.
Or start with one core course. It counts toward the CFAC once you finish it.
This certifies that
Nur Aisyah binti Ahmad, CFAC
has completed the certification
Certifyd Facilitator (CFAC)
CFY-2026-000000
Certifyd Facilitator (CFAC) is a Certifyd certification for Learning & Development professionals in Malaysia, aligned to NCS competency standards. You earn it by completing 2 core courses, 3 days in total, live online, each assessed by an online test and a work document. It carries the post-nominal CFAC.
- Duration
- 3 days
- Level
- NCS standard
- Price
- From RM 1,580.00
Why earn the CFAC?
Workshops and planning sessions fail when nobody designs the process, a few voices dominate and the group leaves without decisions. A good facilitator turns the group's time into consensus, a clear way forward and a record stakeholders can act on.
As a CFAC you can engage stakeholders, design and prepare a session, facilitate group processes to consensus and an action plan, and review the session with stakeholders afterwards.
What will you be able to do as a CFAC?
The Certifyd Facilitator (CFAC) prepares team leaders, trainers and consultants to design, run and review facilitated sessions that help a group reach an agreed outcome and action plan.The Certifyd Facilitator (CFAC) brings together 2 core courses, 3 days in total, aligned to NCS competency standards. You can start with any core course, and each one counts the moment you pass its online test and work document. When every course is credited, you submit the certification assessment and earn the CFAC title.
- Engage stakeholders and design a session plan, method sequence and schedule to their requirements
- Analyse the participant profile and prepare materials, tools, equipment and the room
- Build rapport, manage group dynamics and conflict, and guide the group to consensus
- Draw out an action plan with timelines and close the session with an agreed way forward
- Assess the session and give stakeholders feedback and an improvement plan
Who is the CFAC for?
Team leaders and managers who run workshops
Trainers, HR and L&D staff
Consultants and project leads who guide group decisions
- Not sure you are ready? The free readiness check shows where you stand before you pay anything.
Which core courses lead to the CFAC?
Take them in any order, live online. Each one earns its own certificate and transcript.What does the CFAC cover?
Each unit is a national competency standard.
FacilitationNational competency unit
Facilitation Session Design & Preparation1 day: Design a facilitated session with your stakeholders and prepare everything it needs before the group walks in.- Group Process Facilitation & Post-Session Review2 days: Guide a group from rapport to consensus and an action plan, then review the session with your stakeholders.
How do you earn the CFAC?
Full in-person training, a verifiable certificate at the end.- Finish the core coursesTake 2 core courses in any order, live online. Each one is credited the moment you pass its test and work document.
- Pass the certification assessmentSubmit your certification assessment online. An assessor reviews it and a verifier checks the result. If more evidence is needed, you can resubmit.
- Use your titleReceive your certificate with a QR code and use CFAC after your name. Anyone can verify it online.
- Go for the JPK microcredentialJoin the one-day in-person Portfolio Development Workshop to organise your evidence, then apply for Microcredential in Facilitation through PPT.
- The final assessment opens once every core course is credited and the certification is bought.
Which JPK microcredentials does the CFAC prepare you for?
Assessed separately through PPT against these units. Certifyd courses help you understand each unit and build the evidence.Microcredential in Facilitation
NCS-011:2019
Prepared by: Facilitation Session Design & Preparation, Group Process Facilitation & Post-Session Review.
Facilitation Session Designing (NCS-011:2019-01)
Work activity 1: Engage stakeholders.
Performance criteria
- Stakeholders information which include name, contact details and roles determined.
- Date, time and venue notified.
- Stakeholder’s requirements deliberated.
- Engagement confirmation obtained.
Related knowledge
- Stakeholders which includes:
- Type of stakeholders
- Source of Database
- Availability of stakeholders
- Stakeholders expectation
- Outcome of meeting which includes:
- Agenda
- Budget
- Timeline
- Impact
- Project risk which includes:
- Venue safety
- Contingency plan
- Professional image which includes:
- Grooming
- Dress code
- Communication
- Presentation
Work activity 2: Plan session process.
Performance criteria
- Participants, activities, timing and resources are determined.
- Session itinerary finalized.
- Session plan produced in accordance with stakeholder’s requirement.
Related knowledge
- Learning domains which includes:
- Cognitive domain - bloom taxonomy
- Psychomotor domain
- Affective domain
- Session plan template
- Requirements of different scenarios
Work activity 3: Sequence facilitation methods.
Performance criteria
- Deliverables of session outcome identified in accordance with stakeholder’s requirement.
- The priority of process indicated.
- Facilitation methods aligned to session outcome.
Related knowledge
- Participants preparation which includes:
- Categories of participants
- Levels of participants
- Facilitation toolkit
- Environment ambience which includes:
- Venue setting
- Information and materials
- Supplies
- Participants engagement which includes:
- Risk assessment
- Session outcome
Work activity 4: Schedule facilitation session.
Performance criteria
- Length of session time confirmed.
- Sufficient activity time assigned.
- Facilitation schedule produced in accordance with stakeholders requirement.
Related knowledge
- Facilitation methods which includes:
- Types
- Purpose
- Scheduling
- Session schedule template
Facilitation Processes Preparation (NCS-011:2019-02)
Work activity 1: Conduct pre-session preparation.
Performance criteria
- List of participants, materials and resources determined.
- Inventory of session requirement confirmed.
Related knowledge
- Learning domains which includes:
- Cognitive domain
- Psychomotor domain
- Affective domain
- Pre session preparation inventory which includes:
- Types
- Purpose
Work activity 2: Analyse participants profile.
Performance criteria
- Participant list from stakeholder received.
- Detail of participants verified.
- Session method matched to the target group.
- Participants data sheet produced.
Related knowledge
- Participants list which includes:
- Sources
- Categories
- Background profile
- Facilitation methods which includes:
- Types which include brainstorming
- Purpose
- Scheduling
- Participants profile template
Work activity 3: Prepare session materials.
Performance criteria
- Session activities as per planned schedule determined.
- List of session materials finalized in accordance with planned activities.
Related knowledge
- Session activities which includes:
- Types
- Purpose
- Session materials which includes:
- Types
- Usage
- Template
Work activity 4: Prepare session tools, equipment and environment.
Performance criteria
- Session activities as per planned schedule determined.
- List of session AVA finalized in accordance with planned activities.
- List of session equipment finalized in accordance with planned activities.
- List of session setup and environment finalized in accordance with planned activities.
- TEM checklist developed in accordance with planned activities.
Related knowledge
- Session tools and equipment which includes:
- Types
- Usage and function
- Template
- Session environment which includes:
- Conducive space
- Seating arrangement
Group Processes Facilitation (NCS-011:2019-03)
Work activity 1: Facilitate group rapport.
Performance criteria
- Commitment and readiness of participants obtained.
- Enthusiasm of participants demonstrated.
- Expectations and concerns of participants addressed.
Related knowledge
- Rapport building which includes:
- Definition
- Purpose
- Techniques
- Energizer which includes:
- Definition
- Purpose
- Types
- Approach
- Professional image which includes:
- Grooming
- Dress code
- Communication – verbal and non verbal
- Presentation
Work activity 2: Conduct session.
Performance criteria
- Specified approach confirmed in accordance with session goals.
- Session TEM utilised in accordance with approved checklist.
- Generated ideas and views consolidated.
- Current realities identified.
- Session outcome achieved.
Related knowledge
- Session approach which includes:
- Purpose
- Types
- Method
- Tools, equipment and materials for session which includes:
- Types
- Usage
- Set-up
- Participant behavioural types
- Divergent and convergent thinking which includes:
- Definition
- Purpose
- Techniques
Work activity 3: Manage enabling processes.
Performance criteria
- Probing techniques applied.
- Diversity of group which include experience, values, beliefs, culture and personalities accepted.
- Consensus towards decision making achieved.
- Session discussion consistent with the session goals.
- Conflict management applied.
Related knowledge
- Communication techniques which includes:
- Power of questioning
- Active listening
- Giving and receiving feedback
- Types of participants learning preference which includes:
- Visual
- Auditory
- Kinaesthetic
- Digital
- Ladder of inference which includes:
- Definition
- Purpose
- Approach
- Conflict management which includes:
- Accommodating
- Avoiding
- Collaborating
- Compromising
- Competing
Work activity 4: Solicit action plan.
Performance criteria
- Final session outcome consolidated.
- Agreed timeline, strategies and resources drafted.
Related knowledge
- Action plan which includes:
- Definition
- Format
- Types of convergent tools which includes:
- Prioritising
- Naming
- Voting
Work activity 5: Conduct session closure.
Performance criteria
- Insights from individual and group reflections presented.
- Way forward agreed.
Related knowledge
- Group reflection which includes:
- Definition
- Purpose
- Approach
- Methods of session closure
Post Facilitation Session Reviewing (NCS-011:2019-04)
Work activity 1: Assess session.
Performance criteria
- Relevant information collected.
- Strengths, weaknesses and gaps interpreted.
- Session improvement plan generated.
Related knowledge
- Participants feedback which includes:
- Types
- Methods
- Template
- Feedback analysis which includes:
- Quantitative
- Qualitative
- Mixed method/Hybrid
Work activity 2: Provide feedback to stakeholders.
Performance criteria
- Meeting details confirmed.
- Review of session concluded.
Related knowledge
- Type of stakeholders
- Availability of stakeholders
- Stakeholders expectation review
- Outcome of meeting which includes:
- Agenda
- Budget
- Timeline
- Impact
- Bench marking which includes:
- Current trends
- Future outlook
- Professional image which includes:
- Grooming
- Dress code
- Communication
- Presentation
Source: NCS-011:2019 Facilitation. Assessed separately through PPT; Certifyd does not award the microcredential.
Where do you start?
Ten minutes, free, no sign-up.Each course gives you a certificate straight away, and it stays credited toward the CFAC whenever you continue.
How much does the CFAC cost?
Live classes by date, then the assessment.Book each core course by date, then pay for the certification assessment that awards your title. No subscription, no hidden fees.
That is 2 core courses and a final assessment, 3 days of training in total, ending in a title you keep.
Live class
A MITE trainer on set dates, live online. The Certifyd Trainer programme runs in person.
From RM 590.00
- Duration
- 3 days
Assessment and certificate
Your Certifyd certification assessment and certificate. Core courses are booked by date.
RM 1,580.00
Which other Learning & Development certifications are there?
Same track, another title.Frequently asked questions.
Short answers to what people ask first.How long does the CFAC take?
The 2 core courses add up to 3 days of classes, live online. Each course ends with an online test and a work document.
Is the CFAC aligned to NOSS?
Yes. It is a Certifyd certification aligned to NCS competency standards. The certificate is issued by Certifyd by MITE, not by a government body.
Can I take one core course first?
Yes. Each core course is sold on its own with its own certificate, and it counts toward the CFAC when you continue.
Where do the classes run?
Core courses run live online with a MITE trainer, so you can join from anywhere in Malaysia. The optional one-day Portfolio Development Workshop is in person.
How much does it cost?
The current live class prices are shown above. If a price is not published yet, it shows price on request.
Is the CFAC recognised by employers?
The CFAC is a Certifyd certification, aligned to NCS competency standards. Each employer decides what it accepts, so the certificate makes checking easy: it names the units behind it, each course comes with a transcript, and any employer can verify it online in seconds.
How are you assessed?
Each core course ends with an online knowledge test (multiple choice) and a performance task: you produce a real work document. When every course is credited, you submit your certification assessment online, an assessor reviews it and a verifier checks the result. There is no oral test.
Can my employer pay for the CFAC?
Yes. When you enrol, choose My employer will sponsor me. We make a private link you send to HR, and they pay by invoice. Teams can ask for a quote on the For companies page.
When do I sit the assessments?
At the end of each core course, then the certification assessment once every course is credited. The live classes run on the dates you choose.
Does the CFAC lead to a JPK microcredential?
It prepares you for one. The JPK microcredential (Penyata Pencapaian) is assessed separately through PPT, recognition of prior achievement, against the same units. Your course certificates and transcripts become portfolio evidence, and the one-day in-person Portfolio Development Workshop helps you organise it. Certifyd does not award the microcredential.
Ready to become a CFAC?
Enrol in the full certification, or take the free readiness check and start with one course.
Or start with one core course. It counts toward the CFAC once you finish it.