Certifyd Administrative Staff Development Manager (CASDM)
The Certifyd Administrative Staff Development Manager (CASDM) prepares admin managers and senior administrators to plan, run and evaluate training for office staff, counsel and motivate them, and build a departmental succession plan.
Or start with one core course. It counts toward the CASDM once you finish it.
This certifies that
Nur Aisyah binti Ahmad, CASDM
has completed the certification
Certifyd Administrative Staff Development Manager (CASDM)
CFY-2026-000000
Certifyd Administrative Staff Development Manager (CASDM) is a Certifyd certification for Office Administration professionals in Malaysia, aligned to NOSS Level 4 competency units. You earn it by completing 2 core courses, 3 days in total, live online, each assessed by an online test and a work document. It starts with a free 10-minute online Readiness Check.
- Duration
- 3 days
- Level
- NOSS Level 4
- Price
- From RM 1,580.00
Why earn the CASDM?
Admin teams often learn on the job with no plan, so skills stay uneven and the department stalls when a key person leaves. A training plan tied to job requirements, regular counselling and a succession plan keep the office capable year after year.
As a CASDM you can determine staff development requirements, run a training needs analysis, plan and coordinate job training, assess its effectiveness, conduct counselling and motivation sessions, develop a departmental succession plan and report on staff development.
What will you be able to do as a CASDM?
The Certifyd Administrative Staff Development Manager (CASDM) prepares admin managers and senior administrators to plan, run and evaluate training for office staff, counsel and motivate them, and build a departmental succession plan.The Certifyd Administrative Staff Development Manager (CASDM) brings together 2 core courses, 3 days in total, aligned to NOSS Level 4 competency units. You can start with any core course, and each one counts the moment you pass its online test and work document. When every course is credited, you submit the certification assessment and earn the CASDM title.
- Determine staff development requirements from job descriptions, performance and the SOP
- Prepare a training needs analysis and plan delivery, objectives, schedule, trainers and participants
- Assess training feedback and staff performance after training, and report development activities
- Conduct and record counselling and motivation sessions and assign mentors
- Develop a departmental succession plan from the manpower forecast and submit it for approval
Who is the CASDM for?
Admin and office managers who lead a team
Senior administrators and office supervisors
HR executives who support departmental training
- Not sure you are ready? The free readiness check shows where you stand before you pay anything.
Which core courses lead to the CASDM?
Take them in any order, live online. Each one earns its own certificate and transcript.What does the CASDM cover?
Each unit is a national competency standard.
Administrative Staff Development ManagementNational competency unit
Administrative Staff Training & Development Planning2 days: Plan, coordinate and evaluate training for your admin team, tied to what the job actually requires.- Staff Counselling, Motivation & Departmental Succession Planning1 day: Counsel and motivate staff, and make sure the department has someone ready for every key role.
How do you earn the CASDM?
Free Readiness Check first, a verifiable certificate at the end.- Check your readiness, freeTake Administrative Staff Development Readiness Check online. It scores each area and names the core course to take first.
- Finish the core coursesTake 2 core courses in any order, live online. Each one is credited the moment you pass its test and work document.
- Pass the certification assessmentSubmit your certification assessment online. An assessor reviews it and a verifier checks the result. If more evidence is needed, you can resubmit.
- Use your titleReceive your certificate with a QR code and use CASDM after your name. Anyone can verify it online.
- Go for the JPK microcredentialJoin the one-day in-person Portfolio Development Workshop to organise your evidence, then apply for Microcredential in Administrative Staff Development Management through PPT.
- The final assessment opens once every core course is credited and the certification is bought.
Which JPK microcredentials does the CASDM prepare you for?
Assessed separately through PPT against these units. Certifyd courses help you understand each unit and build the evidence.Microcredential in Administrative Staff Development Management
FB-025-4:2012-C01 · Level 4
Prepared by: Administrative Staff Training & Development Planning, Staff Counselling, Motivation & Departmental Succession Planning.
Administrative staff development management (FB-025-4:2012-C01)
Work activity 1: Identify administrative staff development management requirements
Performance criteria
- Job requirements, description, and staff performance determined according to human resource guidelines
- Work flow of staff development requirements determined according to company’s Standard Operating Procedures
Related knowledge
- Human resource guidelines and staff record
- Staff development activities
- Job requirements
- Job description
- Staff performance
- Work flow of staff development requirements
Work activity 2: Coordinate job training
Performance criteria
- Training need analysis, performance gap and area of improvement prepared according to human resource guidelines
- Training delivery mode ( in-house, industrial exposure, case study) planned according to training requirements
- Training objectives, training schedule, and list of trainers & participants prepared according to human resource guidelines
- Training module, and training facilities prepared and coordinated with departmental trainer as per training need
- Training feedback and staff performance ( after attending training) thoroughly assessed according to human resource guidelines
Related knowledge
- Training need analysis
- Performance gap
- Area of improvement
- Mode of training delivery
- In-house
- Industrial exposure
- Case study
- Job training activities
- Training objectives
- Training schedule
- List of trainers
- Participants
- Coordination of training module and training facilities
- training assessment
- training feedback
- staff job performance (after attending training)
- Factors in selecting training participant such as:
- Criteria and role of participant
- Seniority
- Minimum numbers of participant per training session
- Staff succession plan candidate
- Establishment’s and human resource guideline
Work activity 3: Conduct counselling & motivation session
Performance criteria
- Counselling session conducted according to Standard Operating Procedures(SOP)
- Mentor assigned to monitor progress of staff according to Standard Operating Procedures(SOP)
- Counselling & motivation session recorded according to Standard Operating Procedures(SOP)
- Staff personal file updated according to Standard Operating Procedures(SOP)
Related knowledge
- Ethics of counselling
- Counselling session procedures
- Area of poor performance such as:
- Knowledge
- Skill
- Attitude
- Technique of conducting counselling session such as:
- Persuading
- Probing
- Motivation
- Encouragement
- Types of suitable solution such as:
- Buddy/Mentor system
- Retraining
- Coaching
- Sources of recognition such as:
- Client compliment
- Management feedback
- Peers feedback
- Meeting department target
- Types of recognition
- Letter of appreciation
- Employee of the month nomination
- Merit
- Celebration
Work activity 4: Develop departmental succession plan
Performance criteria
- Staff performance review obtained in accordance with departmental succession plan requirements
- Departmental succession plan developed according to HR manpower forecast
- Departmental succession plan submitted to superior for approval according to Standard Operating Procedures(SOP)
Related knowledge
- Criteria to select potential successor such as
- Performance
- Attitude
- Seniority
- Qualification
- Experience
- Job vacancy/ creation
- Readiness of potential successor such as:
- Establishment’s requirement
- Company’s organisational Chart
Work activity 5: Evaluate staff development requirements effectiveness
Performance criteria
- Accuracy, realistic and validity of department training plan checked according to SOP
- Effectiveness of delivered training activities checked according to human resource guidelines
- Accuracy and quality of the evaluation done assessed according to SOP
Related knowledge
- Accuracy, realistic and validity of department training plan
- Effectiveness of delivered training activities
Work activity 6: Report staff development requirements
Performance criteria
- Staff development activities completely reported to superior according to Standard Operating Procedures(SOP)
- Staff development activities record/file updated according to Standard Operating Procedures(SOP)
Related knowledge
- Procedures to write staff development management report
- Format of reports
- Report writing technique
- Keyboarding technique
Source: FB-025-4:2012 Administrative Management. Assessed separately through PPT; Certifyd does not award the microcredential.
Where do you start?
Ten minutes, free, no sign-up.Administrative Staff Development Readiness Check is the free online Readiness Check for this certification. In about 10 minutes it scores each area of the job and names the core course that closes your biggest gap. No sign-up to see your result.
Start with the free readiness check, then one core course. You get a certificate for that course straight away, and it stays credited toward the CASDM whenever you continue.
How much does the CASDM cost?
Live classes by date, then the assessment.Book each core course by date, then pay for the certification assessment that awards your title. No subscription, no hidden fees.
That is 2 core courses and a final assessment, 3 days of training in total, ending in a title you keep.
Live class
A MITE trainer on set dates, live online. The Certifyd Trainer programme runs in person.
From RM 590.00
- Duration
- 3 days
Assessment and certificate
Your Certifyd certification assessment and certificate. Core courses are booked by date.
RM 1,580.00
Which other Office Administration certifications are there?
Same track, another title.- Office AdministrationCertifyd Office Vendor AdministratorCOVA · NOSS Level 4 · 4 daysFrom RM 2,170.00
- Office AdministrationCertifyd Office Asset & Facilities ManagerCAFM · NOSS Level 4 · 3 daysFrom RM 1,580.00
- Office AdministrationCertifyd Office Policies AdministratorCOPA · NOSS Level 4 · 3 daysFrom RM 1,580.00
- Office AdministrationCertifyd Office Inventory ManagerCOIM · NOSS Level 4 · 4 daysFrom RM 2,170.00
- Office AdministrationCertifyd Office Project AdministratorCPRA · NOSS Level 4 · 3 daysFrom RM 1,580.00
- Office AdministrationCertifyd Digital Essentials PractitionerCDEP · NCS standard · 3 daysFrom RM 1,770.00
Frequently asked questions.
Short answers to what people ask first.How long does the CASDM take?
The 2 core courses add up to 3 days of classes, live online. Each course ends with an online test and a work document.
Is the CASDM aligned to NOSS?
Yes. It is a Certifyd certification aligned to NOSS Level 4 competency units. The certificate is issued by Certifyd by MITE, not by a government body.
Can I take one core course first?
Yes. Each core course is sold on its own with its own certificate, and it counts toward the CASDM when you continue.
Where do the classes run?
Core courses run live online with a MITE trainer, so you can join from anywhere in Malaysia. The optional one-day Portfolio Development Workshop is in person.
How much does it cost?
The current live class prices are shown above. If a price is not published yet, it shows price on request.
Is the CASDM recognised by employers?
The CASDM is a Certifyd certification, aligned to NOSS Level 4 competency units. Each employer decides what it accepts, so the certificate makes checking easy: it names the units behind it, each course comes with a transcript, and any employer can verify it online in seconds.
How are you assessed?
Each core course ends with an online knowledge test (multiple choice) and a performance task: you produce a real work document. When every course is credited, you submit your certification assessment online, an assessor reviews it and a verifier checks the result. There is no oral test.
Can my employer pay for the CASDM?
Yes. When you enrol, choose My employer will sponsor me. We make a private link you send to HR, and they pay by invoice. Teams can ask for a quote on the For companies page.
When do I sit the assessments?
At the end of each core course, then the certification assessment once every course is credited. The live classes run on the dates you choose.
Does the CASDM lead to a JPK microcredential?
It prepares you for one. The JPK microcredential (Penyata Pencapaian) is assessed separately through PPT, recognition of prior achievement, against the same units. Your course certificates and transcripts become portfolio evidence, and the one-day in-person Portfolio Development Workshop helps you organise it. Certifyd does not award the microcredential.
Ready to become a CASDM?
Enrol in the full certification, or take the free readiness check and start with one course.
Or start with one core course. It counts toward the CASDM once you finish it.