Nama kursus di halaman ini dipaparkan dalam bahasa Inggeris sementara versi Bahasa Malaysia disemak.
Pengalaman PelangganPensijilanNOSS Tahap 5
Certifyd Customer Experience Manager (CCXM)
Certifyd Customer Experience Manager (CCXM) menyediakan pengurus untuk menetapkan pelan dan polisi pengalaman pelanggan bagi organisasi, kemudian menjalankan operasi yang menarik, mengekalkan dan mengembangkan pelanggan yang tepat.
Atau mulakan dengan satu kursus teras. Ia dikira ke arah CCXM sebaik sahaja anda menamatkannya.
Dengan ini disahkan bahawa
Nur Aisyah binti Ahmad, CCXM
telah menamatkan pensijilan
Certifyd Customer Experience Manager (CCXM)
CFY-2026-000000
Certifyd Customer Experience Manager (CCXM) ialah pensijilan Certifyd untuk profesional Pengalaman Pelanggan di Malaysia, selaras dengan unit kompetensi NOSS Tahap 5. Anda memperolehnya dengan menamatkan 3 kursus teras, 5 hari kesemuanya, secara langsung dalam talian, masing-masing dinilai melalui ujian dalam talian dan dokumen kerja. Ia bermula dengan Semakan Kesediaan percuma 10 minit dalam talian.
- Tempoh
- 5 hari
- Tahap
- NOSS Tahap 5
- Harga
- Dari RM 2,570.00
Mengapa perlu memperoleh CCXM?
Pengalaman pelanggan gagal apabila setiap jabatan melayan pelanggan dengan cara sendiri, tanpa matlamat, polisi atau kawalan yang dikongsi. Pelan CX bertulis, program pengekalan dan nilai yang jelas, serta semakan operasi yang berkala menukar niat baik menjadi pelanggan yang kekal dan kembali semula.
Sebagai CCXM, anda boleh menyediakan dan mendokumenkan pelan serta polisi pengurusan CX, menyusun operasi CX, menjalankan program pemerolehan dan pengekalan pelanggan, mewujudkan nilai pelanggan dan mengawal prestasi CX.
Apakah yang anda mampu lakukan sebagai CCXM?
Certifyd Customer Experience Manager (CCXM) menyediakan pengurus untuk menetapkan pelan dan polisi pengalaman pelanggan bagi organisasi, kemudian menjalankan operasi yang menarik, mengekalkan dan mengembangkan pelanggan yang tepat.Certifyd Customer Experience Manager (CCXM) menggabungkan 3 kursus teras, 5 hari kesemuanya, selaras dengan unit kompetensi NOSS Tahap 5. Anda boleh bermula dengan mana-mana kursus teras, dan setiap satu dikira sebaik sahaja anda lulus ujian dalam talian dan dokumen kerjanya. Apabila semua kursus dikreditkan, anda menghantar penilaian pensijilan dan memperoleh gelaran CCXM.
- Menganalisis situasi perniagaan dan merangka pelan strategik serta taktikal CX
- Membangun, mendokumenkan dan menyampaikan polisi pengurusan CX
- Menyusun tenaga kerja dan sumber CX serta menjalankan program pemerolehan pelanggan
- Mereka bentuk insentif pengekalan dan program nilai pelanggan yang dirasai oleh pelanggan
- Menetapkan kawalan operasi dan petunjuk, serta menyemak prestasi CX
Untuk siapakah CCXM?
Pengurus khidmat pelanggan, pengalaman pelanggan dan pusat panggilan
Pengurus pemasaran dan jualan yang bertanggungjawab ke atas pengekalan pelanggan
Pemilik perniagaan dan ketua operasi yang membina budaya berpaksikan pelanggan
- Tidak pasti anda sudah bersedia? Semakan kesediaan percuma menunjukkan tahap anda sebelum anda membayar apa-apa.
Kursus teras manakah yang membawa kepada CCXM?
Ambil mengikut apa-apa susunan, secara langsung dalam talian. Setiap satu memberi sijil dan transkrip tersendiri.Apakah kandungan CCXM?
Setiap unit ialah standard kompetensi kebangsaan.
Customer Experience Management Planning & Policy DevelopmentUnit kompetensi kebangsaan- Customer Experience Operation ManagementUnit kompetensi kebangsaan
Customer Experience Strategy & Policy Development1 hari: Tukar maklumat perniagaan dan pasaran kepada pelan CX yang didokumenkan serta polisi yang membimbing setiap pasukan ke arahnya.- Customer Acquisition & Retention Management2 hari: Kenal pasti, bezakan dan menangi pelanggan yang tepat, kemudian kekalkan mereka melalui insentif dan penyampaian pengalaman yang konsisten.
- CX Operation Control & Value Creation2 hari: Susun warga kerja dan sumber di sebalik CX, bina nilai yang dirasai pelanggan dan pastikan operasi sentiasa terkawal.
Bagaimanakah anda memperoleh CCXM?
Semakan Kesediaan percuma dahulu, sijil yang boleh disemak di penghujung.- Semak kesediaan anda, percumaAmbil Customer Experience Readiness Check dalam talian. Ia memberi skor setiap bidang dan menamakan kursus teras yang patut diambil dahulu.
- Tamatkan kursus terasAmbil 3 kursus teras mengikut apa-apa susunan, secara langsung dalam talian. Setiap satu dikreditkan sebaik sahaja anda lulus ujian dan dokumen kerjanya.
- Lulus penilaian pensijilanHantar penilaian pensijilan anda dalam talian. Penilai menyemaknya dan pengesah memeriksa keputusannya. Jika bukti tambahan diperlukan, anda boleh menghantar semula.
- Gunakan gelaran andaTerima sijil anda dengan kod QR dan gunakan CCXM selepas nama anda. Sesiapa boleh menyemaknya dalam talian.
- Teruskan ke mikrokredensial JPKSertai Bengkel Pembangunan Portfolio sehari secara bersemuka untuk menyusun bukti anda, kemudian mohon Microcredential in Customer Experience Management Planning & Policy Development, Microcredential in Customer Experience Operation Management melalui PPT.
- Penilaian akhir dibuka sebaik sahaja semua kursus teras dikreditkan dan pensijilan dibeli.
Mikrokredensial JPK manakah yang CCXM sediakan untuk anda?
Dinilai secara berasingan melalui PPT berdasarkan unit ini. Kursus Certifyd membantu anda memahami setiap unit dan membina bukti.Microcredential in Customer Experience Management Planning & Policy Development
M702-001-5:2019-C01 · Tahap 5
Disediakan oleh: Customer Experience Strategy & Policy Development.
Customer Experience Management Planning & Policy Development (M702-001-5:2019-C01)
Aktiviti kerja 1: Perform Customer Experience Management planning preparation
Kriteria prestasi
- Clear and complete customer experience management planning preparation requirement list interpretation covering environmental information source, marketing information source, and marketing strategy are analysed in accordance with standard operation procedure.
- Organizational marketing plan information compilation are in order, sufficient, and gathered in accordance with standard operation procedure.
- Market environment information compilation are in order, sufficient, and gathered in accordance with standard operation procedure.
- Customer experience management planning committee establishment documentation are clear, structured, appointment in order and established in accordance with standard operation procedure.
- Customer experience management pre-meeting activities initiation output covering meeting specification, meeting support information and meeting facilities plan are in order, ready to be used and initiated in accordance with standard operation procedure.
Pengetahuan berkaitan
- Customer Experience Management Planning preparation requirement
- Related National Green Policies and Legislation consideration
- Authoritative economic environment information source
- Authoritative market related information source
- Organization marketing information source
- Marketing information sourcing resources
- Organizational marketing strategy
- Customer Experience Management Planning preparation requirement listing
- Current organizational marketing strategy information gathering
- Organizational business strategy documents
- Organizational marketing strategy documents
- Current marketing policies document
- Current marketing mix design document
- Targeted market information document
- Organizational marketing strategy information compilation
- Market environment information gathering
- Existing Market forces information
- Market share trend record
- Sales performance trend record
- Competitors analysis record
- Customer Experience Management related information record
- Market environment information compilation
- Customer Experience Management Planning Committee establishment
- Committee Members roles and responsibilities determination
- Committee members composition
- Committee members specification
- Committee members selection and appointment
- Customer Experience Management Planning Committee establishment documentation
- Customer Experience Management Planning committee pre-meeting activities initiation
- Committee members briefing
- Customer Experience Management planning meeting specification
- Customer Experience Management planning support information dissemination
- Customer Experience Management planning meeting facilities plan
- Customer Experience Management planning committee pre-meeting activities checking.
Aktiviti kerja 2: Perform Customer Experience Management Planning
Kriteria prestasi
- Clear, accurate and relevant current business environment interpretation are analysed in accordance with standard operation procedure.
- Clear, accurate and sufficient business situational analysis interpretation are analysed in accordance with standard operation procedure.
- Clear and visionary customer experience management strategic plan direction are formulated in accordance with standard operation procedure.
- Customer experience management tactical plans are clear, objectives well defined, activities in order and formulated in accordance with standard operation procedure.
- Customer experience management plan documentation are clear, accurate, in proper structure, format and documented in accordance with standard operation procedure.
Pengetahuan berkaitan
- Business performance analysis process
- Current market environmental analysis
- Current estimated market share status
- Current product/services lifecycle analysis
- Sales trend analysis
- Customer Experience Management acquisition performance analysis
- Customer Experience Management retention performance analysis
- Customer Experience Management growth performance analysis
- Voice of Customer (VoC) analysis
- Business situational analysis process
- Business situational analysis process requirements
- Strength analysis techniques & procedure
- Weaknesses analysis techniques & procedure
- Opportunities analysis techniques & procedure
- Threat analysis techniques & procedure
- Customer Experience Management strategy formulation
- Marketing strategy review and re-alignment
- Customer acquisition strategy formulation
- Customer retention strategy formulation
- Customer growth strategy formulation
- Customer Experience Management strategy documentation techniques and procedure
- Customer Experience Management Tactical plan formulation
- Customer Experience Management strategy interpretation
- Customer Experience Management program implementation activities
- Customer Experience Management program resources allocation
- Customer Experience Management performance control systems
- Customer Experience Management Tactical Plan evaluation techniques and procedure
- Customer Experience Management Plan documentation
- Customer Experience Management Plan documentation requirement
- Customer Experience Management Plan documentation format and structure
- Customer Experience Management Plan documentation content arrangement
- Customer Experience Management Plan documentation evaluation
- Customer Experience Management Plan document generation techniques and procedure
Aktiviti kerja 3: Perform Customer Experience Management Policies Development Preparation
Kriteria prestasi
- In order, accurate and sufficient customer experience management policies development preparation requirement list interpretation covering policy concept, policy development activity and performance report are analysed in accordance with standard operation procedure.
- Accurate customer experience management policy development needs analysis interpretation are conducted in accordance with standard operation procedure.
- Well interpreted and scientifically proven customer experience management policies development research findings are conducted in accordance with standard operation procedure.
- Clear, structured and in order customer experience management policy development committee establishment documentation are established in accordance with standard operation procedure.
- Customer experience management policy development committee pre-meeting activities output are in-order, ready to be used, and carried out in accordance with standard operation procedure.
Pengetahuan berkaitan
- Customer Experience Management Policies Development Preparation requirement
- Customer Experience Management Policies development concept
- Customer Experience Management Policy development activity list
- Related regulatory requirements
- Business performance report
- Customer Experience Management policy development needs analysis
- Business performance issues listing
- Sales & Marketing related issues identification
- Policy related issues screening
- Policy related issues impact analysis
- Policy development needs justification
- Customer Experience Management Policies Development research
- Customer Experience Management Policies Development research requirement
- Customer Experience Management Research problem definition
- Customer Experience Management Research methodology
- Customer Experience Management Research findings and conclusion
- Customer Experience Management Research documentation
- Customer Experience Management policy development committee establishment
- Committee Members roles and responsibilities determination
- Committee members composition
- Committee members specification
- Committee members selection and appointment
- Customer Experience Management Policy Development Committee establishment documentation
- Customer Experience Management policy development committee pre-meeting activities initiation
- Committee members briefing
- Customer Experience Management policy development meeting specification
- Customer Experience Management policy development information support dissemination
- Customer Experience Management policy development meeting facilities plan
- Customer Experience Management policy development committee pre-meeting activities checking.
Aktiviti kerja 4: Perform Customer Experience Management Policies Development
Kriteria prestasi
- Clear and accurate corporate strategy and core values interpretation are and analysed in accordance with standard operation procedure.
- Clear and accurate policy development needs analysis findings interpretation are analysed in accordance with standard operation procedure.
- Customer experience management policy development process objectives are achieved, timely, and carried out in accordance with standard operation procedure.
- Accurate and factual customer experience management policy evaluation result are evaluated in accordance with standard operation procedure.
- Clear and accurate customer experience management policies statement are and communicated in accordance with standard operation procedure.
Pengetahuan berkaitan
- Corporate strategy and core values analysis
- Corporate vision and mission definition
- Corporate core values on occupational safety & health
- Corporate core values on marketing orientation
- Corporate core values on technology innovation
- Corporate core values on green technology
- Corporate strategy and core values analysis findings summary
- Customer Experience Management Policy development needs analysis findings interpretation
- Customer Experience Management policy development area
- Affected Customer Experience Management operation activities
- Customer Experience Management policy changes Impact studies
- Customer Experience Management policy development process and methodology
- Customer Experience Management Strategic plan implementation anticipated issues analysis
- Customer Experience Management Policy Development research findings analysis
- Customer Experience Management Problem solving and decision making process
- Customer Experience Management Policy formulation process
- Customer Experience Management Policy statement generation
- Customer Experience Management Policies evaluation
- Customer Experience Management Policies evaluation requirement
- Customer Experience Management Policies evaluation framework
- Customer Experience Management Policies evaluation criteria
- Customer Experience Management Policies evaluation process
- Customer Experience Management Policies evaluation result generation
- Customer Experience Management Policies communication
- Customer Experience Management Policies communication requirements
- Customer Experience Management Policies documentation
- Customer Experience Management Policies briefing
- Customer Experience Management Policies document dissemination
- Customer Experience Management Policies development report preparation
Aktiviti kerja 5: Perform Customer Experience Management Plan and Policies Documentation
Kriteria prestasi
- Clear, accurate and in order customer experience management plan and policies documentation requirement list interpretation are analysed in accordance with standard operation procedure
- Customer experience management plan documentation process objectives are achieved, timely and carried out in accordance with standard operation procedure
- Customer experience management policies documentation process objectives are achieved, timely and carried out in accordance with standard operation procedure
- Customer experience management plan and policies document compilation are in good order, neat, informative, complete and compiled in accordance with standard operation procedure
- Customer experience management plan and policies document generation are clear, in order, structured and generated in accordance with standard operation procedure
Pengetahuan berkaitan
- Customer Experience Management Plan and Policies Documentation requirement
- Customer Experience Management Plan and Policies Documentation concept
- Customer Experience Management Plan and Policies Documentation materials
- Customer Experience Management Plan and Policies Documentation specification
- Customer Experience Management Plan and Policies Documentation resources
- Customer Experience Management Plan and Policies Documentation requirement listing
- Customer Experience Management policies documentation planning
- Customer Experience Management policies documentation design
- Customer Experience Management policies documentation format & structure
- Customer Experience Management policies documentation materials
- Customer Experience Management policies documentation process timeframe
- Customer Experience Management policies documentation plan generation
- Customer Experience Management Plan documentation process
- Customer Experience Management Plan and Policies Documentation type
- Customer Experience Management Plan and Policies Documentation process flow
- Customer Experience Management Plan and Policies Documentation process materials
- Customer Experience Management Plan and Policies Documentation techniques and procedure
- Customer Experience Management Plan and Policies Documentation generation
- Customer Experience Management Plan and Policies Document compilation
- Customer Experience Management Plan and Policies Document compilation requirement
- Customer Experience Management Plan and Policies Document compilation specification
- Customer Experience Management Plan and Policies Document compilation budget
- Customer Experience Management Plan and Policies Document compilation arrangement
- Customer Experience Management Plan and Policies Document report preparation
- Customer Experience Management Plan and Policies Document report preparation requirement
- Customer Experience Management Plan and Policies Document report specification
- Customer Experience Management Plan and Policies Document report contents
- Customer Experience Management Plan and Policies Document report writing techniques and procedure
- Customer Experience Management Plan and Policies Document report preparation
Sumber: M702-001-5:2019 Customer Experience Management. Dinilai secara berasingan melalui PPT; Certifyd tidak menganugerahkan mikrokredensial tersebut.
Microcredential in Customer Experience Operation Management
M702-001-5:2019-C02 · Tahap 5
Disediakan oleh: Customer Acquisition & Retention Management, CX Operation Control & Value Creation.
Customer Experience Operation Management (M702-001-5:2019-C02)
Aktiviti kerja 1: Organize Customer Experience Management Operation
Kriteria prestasi
- Customer experience management operation organizing requirement list interpretation covering customer experience management plan, customer experience analytics systems status manpower status, resources availability status are in order, accurate, sufficient and analysed in accordance with standard operation procedure
- Customer Experience Management operation manpower deployment are in order with sufficient capability, clear role & responsibility, timely and conducted in accordance with standard operation procedure
- Customer Experience Management operation resources allocation are in order with sufficient quantity & quality, effective cost, timely, and carried out in accordance with standard operation procedure
- Customer Experience Management operation organizing evaluation result interpretation are clear, correct and evaluated in accordance with standard operation procedure
- Customer Experience Management operation Organizing documentation are in order, produced as per specification, correct compilation, timely, and prepared in accordance with standard operation procedure
Pengetahuan berkaitan
- Customer Experience Management operation organizing requirements
- Customer Experience Management Plan
- Customer Experience analytics systems
- Customer Experience Management Manpower status
- Customer Experience Management resources availability status
- Customer Experience Management operation organizing requirement listing
- Customer Experience Management operation manpower deployment
- Current Customer Experience Management Manpower capability analysis
- Customer Experience Management Manpower capability requirement analysis
- Customer Experience Management Manpower capability gaps analysis
- Customer Experience Management Manpower requisition generation
- Customer Experience Management Operation manpower allocation plan
- Customer Experience Management operation Resources allocation
- Customer Experience Management Operation activities listing
- Customer Experience Management Operation resources availability
- Customer Experience Management Operation resources requirement analysis
- Customer Experience Management Operation resources gaps analysis
- Customer Experience Management operation resources requisition generation
- Customer Experience Management Operation resources allocation plan
- Customer Experience Management operation organizing evaluation
- Customer Experience Management Operation Organizing evaluation requirement
- Customer Experience Management Operation Organizing evaluation framework
- Customer Experience Management Operation Organizing evaluation criteria
- Customer Experience Management Operation Organizing evaluation process
- Customer Experience Management Operation Organizing evaluation result generation
- Customer Experience Management Operation Organizing documentation
- Customer Experience Management Operation Organizing documentation requirement
- Customer Experience Management Operation Organizing documentation structure and format
- Customer Experience Management Operation Organizing documentation content arrangement
- Customer Experience Management Operation Organizing documentation checking techniques and procedure
- Customer Experience Management Operation Organizing documentation generation
Aktiviti kerja 2: Perform Customer Acquisition Management
Kriteria prestasi
- Customer Identification report endorsement are in order, valid endorsement signatory, clear, timely and endorsed in accordance with standard operation procedure
- Customer Differentiation report endorsement are in order, valid endorsement signatory, clear, timely and endorsed in accordance with standard operation procedure
- Customer Interaction report endorsement are in order, valid endorsement signatory, clear, timely and endorsed in accordance with standard operation procedure
- Customer Treatment Customization report endorsement are in order, valid endorsement signatory, clear, timely and endorsed in accordance with standard operation procedure
- Customer Acquisition report endorsement record accurate, clear, and recorded in accordance with standard operation procedure
Pengetahuan berkaitan
- Customer Identification endorsement process
- Customer Identification endorsement process requirement
- Individual customer identification data review technique & procedure
- Company business’s customer –specific view identification review technique & procedure
- Return on Customer review technique & procedure
- Customer recognition profile review technique & procedure
- Customer acquisition campaign program review technique & procedure
- Customer Differentiation endorsement process
- Customer Differentiation endorsement process requirements
- Customer data validity and accuracy review technique & procedure
- Customers grouping review techniques & procedure
- Customer value and needs categorization group review technique & procedure
- Customer differentiation table review technique & procedure
- Customer Interaction systems endorsement
- Customer Interaction system endorsement process requirements
- Customer Interaction program planning review technique & procedure
- Customer’s interaction approach review techniques & procedure
- Customer’s interaction recording systems review techniques & procedure
- Customer Interaction systems endorsement process
- Customer Treatment Customization endorsement
- Customer Treatment Customization endorsement requirements
- Customer Treatment Customization activities plan review techniques & procedure
- Individual needs and value identification review techniques & procedure
- Customer ongoing learning relationship engagement review techniques & procedure
- Organization’s behaviour adaptation review techniques & procedure
- Customer Treatment Customization evaluation result review techniques & procedure
- Customer Acquisition report endorsement recording systems
- Customer Acquisition report endorsement recording requirements
- Customer Acquisition report endorsement record structure and format
- Customer Acquisition report endorsement record content
- Customer Acquisition report endorsement record filing
Aktiviti kerja 3: Perform Customer Retention Management
Kriteria prestasi
- Customer Experience Management Planning preparation requirement list interpretation covering environmental information source, marketing information source, and marketing strategy are clear, complete and analysed in accordance with standard operation procedure.
- Incentive program design review result are comprehensive, justifiable, systematic, and reviewed in accordance with standard operation procedure.
- Enticing environment creation review result are comprehensive, justifiable, systematic, and reviewed in accordance with standard operation procedure.
- Proposed experience delivery evaluation are comprehensive, justifiable, systematic, and analysed in accordance with standard operation procedure.
- Execution consistency development evaluation are comprehensive, justifiable, systematic, and analysed in accordance with standard operation procedure.
Pengetahuan berkaitan
- Customer Retention Management requirement
- Customer identification data analysis
- Customer experience data analysis
- Customer experience issues gaps analysis findings
- Customer Retention Management requirement listing
- Incentive program design review
- Incentive program design review requirement
- Incentive program design elements checking techniques
- Incentive program design competitive advantage evaluation
- Incentive program design benefits analysis
- Incentive program design utility value evaluation
- Incentive program design attraction response
- Incentive program design review techniques and procedure
- Enticing environment creation review process
- Enticing environment creation review requirement
- Enticing environment creation psychology element review (Emotional spice, freezer frame of mind, folded clothes etc.)
- Enticing environment creation technology usage review
- Enticing environment creation cost evaluation
- Enticing environment creation program endorsement
- Customer experience delivery evaluation
- Customer experience delivery evaluation requirement
- Customer perception data analysis techniques
- Customer satisfaction data analysis techniques
- Customer commitment data analysis techniques
- Customer experience delivery evaluation result summary
- Customer experience program execution consistency development evaluation
- Customer experience program execution consistency development evaluation requirement
- Customer experience program delivery evaluation result summary examination
- Customer experience program consistency checking techniques
- Customer experience program execution consistency control program review
- Customer experience program execution consistency development evaluation result generation.
Aktiviti kerja 4: Perform Customer Value Creation Management
Kriteria prestasi
- Customer value creation requirement interpretation covering customer value creation concept, definition, needs and policy are clear, correct, sufficient, and analysed in accordance with standard operation procedure.
- Customer “Price-benefits” perception generation program objectives are well defined, clear strategy direction, comprehensive and planned in accordance with standard operation procedure.
- Customer “Price-benefits” perception generation program objectives are achieved, desired outcome generated, and implemented in accordance with standard operation procedure.
- Customer “Price-benefits” perception generation program report are accurate, comprehensive, factual, and prepared in accordance with standard operation procedure.
- Customer Value Creation Management program endorsement are in order, valid endorsement signatory, clear, timely and endorsed in accordance with standard operation procedure
Pengetahuan berkaitan
- Customer Value Creation Management requirement
- Customer value creation concept
- Customer value creation definition
- Customer value creation needs
- Customer value creation policy
- Customer value creation requirement listing
- Customers’ price-benefits perception analysis
- Customers’ price-benefits perception definition
- Customers’ price-benefits perception analysis techniques.
- Customers’ price-benefits perception indication
- “Customer feel valued” program
- Customer feel value program planning
- Customer feel value program organizing
- Customer feel value program leading
- Customer feel value program controlling
- Customer feel value program performance evaluation
- Company & product image appreciation program
- Company & product image appreciation program planning
- Company & product image appreciation program preparation
- Company & product image appreciation program implementation
- Company & product image appreciation program control and evaluation
- Company & product image appreciation program report preparation
- Customer Value Creation Management program endorsement
- Customer Value Creation Management program endorsement requirement
- Customer Value Creation Management program endorsement process
- Customer Value Creation Management program endorsement documentation
- Customer Value Creation Management program endorsement record
Aktiviti kerja 5: Perform Customer Experience Management Operation Control
Kriteria prestasi
- Customer Experience Management Operation Control requirement interpretation covering operation systems design, specification, application manual, and performance indicator are clear, correct, sufficient, and analysed in accordance with standard operation procedure.
- Customer Experience Management Operation Control type interpretation are clear, correct, sufficient and determined in accordance with standard operation procedure.
- Customer Experience Management Operation control program are comprehensive, clear objectives, clear activities flow & procedures, clear control indicators, reasonable timeframe and formulated in accordance with standard operation procedure.
- Customer Experience Management Operation control report endorsement are in order, valid endorsement signatory, clear, timely and endorsed in accordance with standard operation procedure.
- Customer Experience Management Operation Control Systems review result are comprehensive, justifiable, systematic, and reviewed in accordance with standard operation procedure.
Pengetahuan berkaitan
- Customer Experience Management Operation Control requirement
- Customer Experience Management Operation systems design
- Customer Experience Management Operation systems specification
- Customer Experience Management Operation systems application manual
- Customer Experience Management Operation systems performance indicator
- Customer Experience Management Operation control requirement listing
- Customer Experience Management Operation Control type determination
- Budget control systems
- Resources usage control systems
- Customer Experience Management operation steering control systems
- Customer Experience Management Operation post-control systems
- Customer Experience Management Operation control systems listing
- Customer Experience Management Operation control program formulation
- Budget control systems formulation
- Resources usage control systems formulation
- Customer Experience Management operation steering control systems formulation
- Customer Experience Management Operation post-control systems formulation
- Customer Experience Management Operation control systems dashboard design
- Customer Experience Management Operation control report review and endorsement
- Budget control report review and endorsement procedure
- Resources usage control report review and endorsement procedure
- Customer Experience Management operation steering control report review and endorsement procedure
- Customer Experience Management Operation post-control report review and endorsement procedure
- Customer Experience Management Operation performance report review and endorsement procedure
- Customer Experience Management Operation Control Systems review
- Customer Experience Management Operation Control Systems review requirement
- Customer Experience Management Operation Control systems performance evaluation
- Customer Experience Management Operation Control Systems review process
- Customer Experience Management Operation Control Systems re-alignment
- Customer Experience Management Operation Control Systems review report preparation
Sumber: M702-001-5:2019 Customer Experience Management. Dinilai secara berasingan melalui PPT; Certifyd tidak menganugerahkan mikrokredensial tersebut.
Di manakah anda bermula?
Sepuluh minit, percuma, tanpa pendaftaran.Customer Experience Readiness Check ialah Semakan Kesediaan dalam talian percuma untuk pensijilan ini. Dalam kira-kira 10 minit ia memberi skor bagi setiap bidang kerja dan menamakan kursus teras yang menutup jurang terbesar anda. Tanpa pendaftaran untuk melihat keputusan.
Mulakan dengan semakan kesediaan percuma, kemudian satu kursus teras. Anda menerima sijil untuk kursus itu terus, dan ia kekal dikreditkan ke arah CCXM apabila anda meneruskan.
Berapakah harga CCXM?
Kelas langsung mengikut tarikh, kemudian penilaian.Tempah setiap kursus teras mengikut tarikh, kemudian bayar untuk penilaian pensijilan yang menganugerahkan gelaran anda. Tiada langganan, tiada caj tersembunyi.
Ini merangkumi 3 kursus teras dan penilaian akhir, 5 hari latihan kesemuanya, dan berakhir dengan gelaran milik anda.
Kelas langsung
Bersama jurulatih MITE pada tarikh yang ditetapkan, secara langsung dalam talian. Program Certifyd Trainer dijalankan secara bersemuka.
Dari RM 590.00
- Tempoh
- 5 hari
Penilaian dan sijil
Penilaian dan sijil pensijilan Certifyd anda. Kursus teras ditempah mengikut tarikh.
RM 2,570.00
Apakah pensijilan Pengalaman Pelanggan yang lain?
Trek yang sama, gelaran yang lain.Soalan lazim.
Jawapan ringkas kepada soalan yang biasa ditanya.Berapa lamakah CCXM?
3 kursus teras berjumlah 5 hari kelas, secara langsung dalam talian. Setiap kursus berakhir dengan ujian dalam talian dan dokumen kerja.
Adakah CCXM selaras dengan NOSS?
Ya. Ia ialah pensijilan Certifyd yang selaras dengan unit kompetensi NOSS Tahap 5. Sijil dikeluarkan oleh Certifyd by MITE, bukan oleh badan kerajaan.
Bolehkah saya mengambil satu kursus teras dahulu?
Boleh. Setiap kursus teras dijual secara berasingan dengan sijilnya sendiri, dan ia dikira ke arah CCXM apabila anda meneruskan.
Di manakah kelas dijalankan?
Kursus teras dijalankan secara langsung dalam talian bersama jurulatih MITE, jadi anda boleh menyertainya dari mana-mana di Malaysia. Bengkel Pembangunan Portfolio sehari pilihan dijalankan secara bersemuka.
Berapakah harganya?
Harga semasa kelas langsung dipaparkan di atas. Jika harga belum diterbitkan, harga atas permintaan dipaparkan.
Adakah CCXM diiktiraf oleh majikan?
CCXM ialah pensijilan Certifyd, selaras dengan unit kompetensi NOSS Tahap 5. Setiap majikan membuat keputusan sendiri, jadi sijil ini memudahkan semakan: ia menamakan unit di sebaliknya, setiap kursus disertakan transkrip, dan mana-mana majikan boleh mengesahkannya dalam talian dalam beberapa saat.
Bagaimanakah anda dinilai?
Setiap kursus teras berakhir dengan ujian pengetahuan dalam talian (aneka pilihan) dan tugasan prestasi: anda menghasilkan dokumen kerja sebenar. Apabila semua kursus dikreditkan, anda menghantar penilaian pensijilan dalam talian, penilai menyemaknya dan pengesah memeriksa keputusannya. Tiada ujian lisan.
Bolehkah majikan saya membayar untuk CCXM?
Boleh. Semasa mendaftar, pilih Majikan saya akan menaja. Kami sediakan pautan peribadi untuk dihantar kepada HR, dan mereka bayar melalui invois. Pasukan boleh meminta sebut harga di halaman Untuk syarikat.
Bilakah saya menduduki penilaian?
Pada akhir setiap kursus teras, kemudian penilaian pensijilan apabila semua kursus dikreditkan. Kelas langsung berjalan pada tarikh yang anda pilih.
Adakah CCXM membawa kepada mikrokredensial JPK?
Ia menyediakan anda untuknya. Mikrokredensial JPK (Penyata Pencapaian) dinilai secara berasingan melalui PPT, pengiktirafan pencapaian terdahulu, berdasarkan unit yang sama. Sijil dan transkrip kursus anda menjadi bukti portfolio, dan Bengkel Pembangunan Portfolio sehari secara bersemuka membantu anda menyusunnya. Certifyd tidak menganugerahkan mikrokredensial tersebut.
Bersedia untuk menjadi CCXM?
Daftar untuk pensijilan penuh, atau ambil semakan kesediaan percuma dan mulakan dengan satu kursus.
Atau mulakan dengan satu kursus teras. Ia dikira ke arah CCXM sebaik sahaja anda menamatkannya.